Nandhakumar, Joe, Panteli, Niki, Powell, Philip and Vidgen, Richard (2004) Trust in the digital era. In: Doukidis, Georgios and Mylonopoulos, Nikolaos and Pouloudi, Nancy, (eds.) Social and Economic Transformation in the Digital Era. Hershey PA: IGI Global, pp. 77-94. ISBN 9781591401582

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Abstract

In the digital era, trust is a key concern. This chapter introduces a digital era interaction (DEI) matrix to explore trust relationships at multiple levels: between individuals, individuals and organizations, and between organizations. It considers each of these interaction aspects in turn; it draws on recent research projects as examples, and develops a common set of themes. The chapter concludes by identifying areas for further research that will help to advance our understanding of the role of trust in inter-organizational and interpersonal virtual interactions. It argues that such research is necessary if organizations and individuals are to benefit fully from the potential and the promise of virtually enabled interactions.

Item Type:	Book Item
Divisions:	Faculty of Social Sciences > Warwick Business School
Publisher:	IGI Global
Place of Publication:	Hershey PA
ISBN:	9781591401582
Book Title:	Social and Economic Transformation in the Digital Era
Editor:	Doukidis, Georgios and Mylonopoulos, Nikolaos and Pouloudi, Nancy
Official Date:	2004
Dates:	Date Event 2004 Published
Number of Pages:	350
Page Range:	pp. 77-94
DOI:	10.4018/978-1-59140-158-2.ch006
Status:	Not Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access

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