UNSPECIFIED (2000) Generating e-capability: The case of HSBC in the UK MANAGEMENT IN THE 21ST CENTURY. In: IEEE International Conference on Management of Innovation and Technology (ICMIT 2000), SINGAPORE, SINGAPORE, NOV 12-15, 2000. Published in: PROCEEDINGS OF THE 2000 IEEE INTERNATIONAL CONFERENCE ON MANAGEMENT OF INNOVATION AND TECHNOLOGY, VOLS 1 AND 2 pp. 629-633.

Abstract

Electronic commerce (e-commerce) is one of the fastest growing sectors of the U.K. economy. All these changes imply that organizations need to develop new capabilities in managing e-commerce activities. In order to understand why an organization takes a particular direction in generating capability and the strategic lessons involved in managing e-banking activities, this study adopts a KBV perspective in examining the processes related to the generation of E-capability by using the framework suggested by Leonard-Barton (1992) as the main area of inquiry. The initial findings of the case study suggest that e-commerce has already created enormous interest in the world of information technology and across many industries. Firms dealing with transactions and serving their customers electronically have in turn presented unprecedented challenges to banks (Crede, 1999), and the latter have had to reassess their traditional methods of doing business. In other words, like all businesses, banks must develop new electronic on-line E-capabilities.

Data sourced from Thomson Reuters' Web of Knowledge

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