A TQM survey in the UK - a study of the factors involved in the successful implementation of total quality management in UK industry
Warwood, S. J. and Tennant, C. (2002) A TQM survey in the UK - a study of the factors involved in the successful implementation of total quality management in UK industry. In: 18th National Conference on Manufacturing Research, Leeds Metropolitan University, Leeds, England, 10-12 Sep 2002. Published in: Advances in Manufacturing Technology XVI pp. 565-570.Full text not available from this repository.
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The aims of this research were to investigate TQM success factors by review of the available literature and then perform two surveys. The first postal survey by questionnaire was carried out on the winning organisations of the European Quality Award (EQA) and the Malcolm Baldrige National Quality Award (MBNQA). The second survey was performed using 'enterprising' UK organisations to establish what was happening within UK industry.
The conclusions of this research were that the findings from the literature were confirmed by the analysis of the surveys carried out and several new factors were identified. There were key factors that contribute to the successful implementation of TQM and these have different levels of importance. These key factors, in order of importance, were: effective leadership, the impact of other quality-related programs, measurement systems, organizational culture, education and training, the use of teams, efficient communications, active empowerment of the workforce and a systems infrastructure to support the business and customer-focused processes.
|Item Type:||Conference Item (Paper)|
|Subjects:||T Technology > TS Manufactures|
|Divisions:||Faculty of Science > WMG (Formerly the Warwick Manufacturing Group)|
|Journal or Publication Title:||Advances in Manufacturing Technology XVI|
|Publisher:||Professional Engineering Publishing Limited|
|Editor:||Cheng, K and Webb, D|
|Number of Pages:||6|
|Page Range:||pp. 565-570|
|Conference Paper Type:||Paper|
|Title of Event:||18th National Conference on Manufacturing Research|
|Type of Event:||Conference|
|Location of Event:||Leeds Metropolitan University, Leeds, England|
|Date(s) of Event:||10-12 Sep 2002|
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