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Client organisations and the management of professional agency workers in English health and social care
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Kirkpatrick, Ian, Hoque, Kim and Lonsdale, Chris (2019) Client organisations and the management of professional agency workers in English health and social care. Human Resource Management, 58 (1). pp. 71-84. doi:10.1002/hrm.21933
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Official URL: https://doi.org/10.1002/hrm.21933
Abstract
A growing reliance on agency workers can lead to significant risks for client organizations, especially in core organizational roles. It has been suggested while these risk can be mitigated through investments in human resource management (HRM) directed at agency workers, in reality these will be hard to implement. This article draws upon Lepak and Snell's (1999) HR architecture model and uses a comparative case study method to explore this issue, focusing on agency working in core nursing and qualified social worker roles. The findings illustrate how client organizations can become more involved in the management of agency workers than has previously been acknowledged. Our analysis also identifies the conditions that shape this client‐side involvement, including the nature of agency worker contracts, the role of temporary work agencies, competing organizational cost‐control priorities, and perceptions of the regulatory context. These conditions are brought together in a general model for understanding the largely neglected role that client organizations play in the HR management of agency workers.
| Item Type: | Journal Article | ||||||||
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| Subjects: | H Social Sciences > HV Social pathology. Social and public welfare R Medicine > RT Nursing |
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| Divisions: | Faculty of Social Sciences > Warwick Business School > Entrepreneurship, Innovation & Management Faculty of Social Sciences > Warwick Business School |
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| Library of Congress Subject Headings (LCSH): | Nursing -- Employment -- England, Social service -- Employment -- England, Nurses -- Supply and demand -- England, Social workers -- Supply and demand -- England | ||||||||
| Journal or Publication Title: | Human Resource Management | ||||||||
| Publisher: | John Wiley & Sons, Inc. | ||||||||
| ISSN: | 0090-4848 | ||||||||
| Official Date: | 13 January 2019 | ||||||||
| Dates: |
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| Volume: | 58 | ||||||||
| Number: | 1 | ||||||||
| Page Range: | pp. 71-84 | ||||||||
| DOI: | 10.1002/hrm.21933 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Publisher Statement: | This is the peer reviewed version of the following article: Kirkpatrick, I, Hoque, K, Lonsdale, C. Client organizations and the management of professional agency work: The case of English health and social care. Hum Resour Manage. 2019; 58: 71– 84. https://doi.org/10.1002/hrm.21933, which has been published in final form at https://doi.org/10.1002/hrm.21933. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions. | ||||||||
| Access rights to Published version: | Restricted or Subscription Access | ||||||||
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