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A study of data continuity in adult social care services
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Chotvijit, Sarunkorn, Thiarai, Malkiat and Jarvis, Stephen A. (2019) A study of data continuity in adult social care services. British Journal of Social Work, 49 (3). pp. 762-786. doi:10.1093/bjsw/bcy083 ISSN 0045-3102.
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Official URL: https://doi.org/10.1093/bjsw/bcy083
Abstract
Financial challenges in adult social care services are a considerable concern for UK government. With an ageing population, UK local authorities were reported to have spent £168 million more than budgeted in 2015–16 and had struggled to maintain care quality and manage unprecedented demand. We report on the assessment process employed in adult social care in Birmingham, the UK’s second largest city, and use data-analytic methods to examine the flow and continuity of data from referral, through the assessment process, to the resulting service provision. We identify the decision-making points and the data recorded for service users throughout the workflow. Data are derived from the local government social care system in Birmingham and span 2013–16. Findings highlight the complexity of the social care system, the fragmentation of the data and the discontinuity of data flow within the system. This data analysis resulted from a two-year study commissioned by Birmingham City Council as part of the ‘case for change’ following several poor Ofsted reports. Our commission was to understand what could be ascertained from a data-led investigation, independently of how the data were collected and used. This research establishes the foundation for service improvement and potential resource savings.
| Item Type: | Journal Article | ||||||||
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| Subjects: | R Medicine > RA Public aspects of medicine | ||||||||
| Divisions: | Faculty of Science, Engineering and Medicine > Science > Computer Science | ||||||||
| Library of Congress Subject Headings (LCSH): | Older people -- Medical care -- Birmingham (England) | ||||||||
| Journal or Publication Title: | British Journal of Social Work | ||||||||
| Publisher: | Oxford University Press | ||||||||
| ISSN: | 0045-3102 | ||||||||
| Official Date: | April 2019 | ||||||||
| Dates: |
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| Volume: | 49 | ||||||||
| Number: | 3 | ||||||||
| Page Range: | pp. 762-786 | ||||||||
| DOI: | 10.1093/bjsw/bcy083 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Open Access (Creative Commons) | ||||||||
| Date of first compliant deposit: | 22 September 2018 | ||||||||
| Date of first compliant Open Access: | 24 September 2018 | ||||||||
| RIOXX Funder/Project Grant: |
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