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Justifying health IT investments : a process model of framing practices and reputational value
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Polykarpou, Stavros, Barrett, Michael, Oborn, Eivor, Salge, Torsten Oliver, Antons, David and Kohli, Rajiv (2018) Justifying health IT investments : a process model of framing practices and reputational value. Information and Organization, 28 (4). pp. 153-169. doi:10.1016/j.infoandorg.2018.10.003
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WRAP-justifying-Health-model-framing-practices-value-Oborn-2018.pdf - Accepted Version - Requires a PDF viewer. Available under License Creative Commons Attribution Non-commercial No Derivatives 4.0. Download (1381Kb) | Preview |
Official URL: http://dx.doi.org/10.1016/j.infoandorg.2018.10.003
Abstract
Despite important research contributions on the financial and operational dimensions of information technology (IT) value, justifying health IT (HIT) investments remains a difficult and enduring issue for IT managers. Recent work has expanded our understanding of HIT value, by focusing on the initial resource allocation stage, and through conceptualizations of value across multiple dimensions. Building on these developments, we adopt a performative perspective to examine the research question of how practitioners justify early stage HIT investments, with a focus on reputational value. We explored this question through a comparative field study of two hospital organizations in the English National Health Service (NHS). We found that practitioners' temporally orientated framing practices matter in justifying HIT investments, enacting different possibilities for reputational value. We develop a process model to explain these dynamics and highlight the mutability of reputational value, which can lead to different possibilities for restoring, enhancing, or maintaining reputation. We conclude by discussing the implications for justifying HIT investments.
| Item Type: | Journal Article | |||||||||
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| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management R Medicine > RA Public aspects of medicine |
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| Divisions: | Faculty of Social Sciences > Warwick Business School | |||||||||
| Library of Congress Subject Headings (LCSH): | Medicine -- Data processing, Health services administration -- Information technology, Information technology -- Economic aspects, Information technology -- Cost effectiveness, Capital investments -- Evaluation, Information storage and retrieval systems -- Medicine -- Management | |||||||||
| Journal or Publication Title: | Information and Organization | |||||||||
| Publisher: | Pergamon | |||||||||
| ISSN: | 1471-7727 | |||||||||
| Official Date: | December 2018 | |||||||||
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| Volume: | 28 | |||||||||
| Number: | 4 | |||||||||
| Page Range: | pp. 153-169 | |||||||||
| DOI: | 10.1016/j.infoandorg.2018.10.003 | |||||||||
| Status: | Peer Reviewed | |||||||||
| Publication Status: | Published | |||||||||
| Access rights to Published version: | Restricted or Subscription Access | |||||||||
| RIOXX Funder/Project Grant: |
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