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Independent review of consumer protection measures concerning online secondary ticketing facilities
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Waterson, Michael (2016) Independent review of consumer protection measures concerning online secondary ticketing facilities. Department for Business, Innovation and Skills.
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WRAP-independent-review-consumer-protection-measures-concerning-online-secondary-ticketing-facilities-Waterson-2016.pdf - Published Version - Requires a PDF viewer. Available under License Open Government Licence: OGL (v3.0). Download (1124Kb) | Preview |
Abstract
Last Autumn I was pleased to be invited by the Secretaries of State for Business, Innovation and Skills and for Culture, Media and Sport to lead the review into consumer protection measures relating to secondary ticketing facilities. This is a complex sector. Whilst it is still possible to see people outside venues for popular events buying and selling tickets, the internet has fundamentally changed the ticketing environment over the last ten years. This has made it easier for people to apply for tickets in the first place but also enabled the resale market to thrive. Ticketing, especially pricing, is something that attracts great public interest and invokes strong opinions. In compiling this report, I have striven to take an independent and objective view of the market. Although my remit has been consumer protection measures applying to the online resale of tickets, it was quickly apparent to me that to form views on this it was important to understand how the market as a whole worked. I am grateful to those that responded to the Call for Evidence, including members of the public, industry representatives, event organisers, Parliamentarians and consumer representatives for sharing their views and highlighting issues. I also met with a wide range of experts from the sector who shared their knowledge and expertise and met with me or the review team or spoke with us on the phone. Some of these came together in two group meetings towards the beginning and end of my review. I am also grateful to the civil servants who supported me on this project. Whilst they have been very useful in delivering the report, they have always been careful to ensure that my work was independent of Government. Experts have helped me to access the people and information I have needed in order to ensure timely delivery of this report. I would stress, however, that the views and conclusions contained in this report are my own.
| Item Type: | Report | |||||||||
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| Subjects: | H Social Sciences > HD Industries. Land use. Labor | |||||||||
| Divisions: | Faculty of Social Sciences > Economics | |||||||||
| Library of Congress Subject Headings (LCSH): | Ticket brokerage -- Great Britain, Consumer protection | |||||||||
| Publisher: | Department for Business, Innovation and Skills | |||||||||
| Official Date: | 26 May 2016 | |||||||||
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| Date of first compliant deposit: | 11 January 2019 | |||||||||
| Status: | Not Peer Reviewed | |||||||||
| Publication Status: | Published | |||||||||
| Access rights to Published version: | Open Access | |||||||||
| Description: | Presented to Parliament pursuant to section 94(3) of the Consumer Rights Act 2015 |
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