Evolving forms of quality management in local government: lessons from the BestValue pilot programme
UNSPECIFIED (2001) Evolving forms of quality management in local government: lessons from the BestValue pilot programme. POLICY AND POLITICS, 29 (4). pp. 477-496. ISSN 0305-5736Full text not available from this repository.
This article explores the relationship between Quality Management (QM) and BestValue. It investigates how well BestValue incorporates established QM practice and moreover whether the framework has also encouraged any innovative QM developments. Conceptual and practice-centred models of local government service quality provide the structure to explore empirical evidence gathered from the BestValue pilot programme, with more specific reference to the Cumbria County Council case and a number of other shorter exemplars. The article concludes with reflection on the limitations of the study and a discussion of its managerial, governance and future research implications.
|Item Type:||Journal Article|
|Subjects:||J Political Science > JA Political science (General)
J Political Science > JF Political institutions (General)
|Journal or Publication Title:||POLICY AND POLITICS|
|Number of Pages:||20|
|Page Range:||pp. 477-496|
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