Innovation in service internationalization: the crucial role of the frantrepreneur
UNSPECIFIED. (2001) Innovation in service internationalization: the crucial role of the frantrepreneur. ENTREPRENEURSHIP AND REGIONAL DEVELOPMENT, 13 (3). pp. 247-267. ISSN 0898-5626Full text not available from this repository.
Official URL: http://dx.doi.org/10.1080/08985620010029271
This paper introduces the concept of a new entrepreneurial role in services that we call the frantrepreneur. This is based on two case studies of the internationalization of two US franchisors, one in temporary services (Sweden) and the other in computer training (Australia). The frantrepreneur is defined as a franchisee who innovates by adapting a standard service concept to meet local conditions. This role is a further refinement of a series of earlier concepts concerning entrepreneurship roles such as the intrapreneur. This paper provides an in-depth evaluation of the roles adopted by the frantrepreneurs and how they changed the original service concept. They did not passively accept the standard service concept and they developed an unusual partnership role with their franchisors with a two-way influence over the business. Although the innovations of frantrepreneurs were mostly in the form of small and incremental changes they standardized their developments to facilitate further adoption. The frantrepreneurs appear to play an important role in smoothing the adaptation and adoption of innovation in the internationalization of a franchise operation.
|Item Type:||Journal Article|
|Subjects:||H Social Sciences > HF Commerce
H Social Sciences > HD Industries. Land use. Labor
|Journal or Publication Title:||ENTREPRENEURSHIP AND REGIONAL DEVELOPMENT|
|Number of Pages:||21|
|Page Range:||pp. 247-267|
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