UNSPECIFIED (2001) Soft with a hard centre: discrete-event simulation in facilitation. In: Annual Conference of the Operational-Research-Society, SEP 12-14, 2000, SWANSEA, WALES.

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Abstract

Discrete event simulation is normally described as a 'hard' OR technique. This may not however, always be the case. An example of a simulation of a user support helpline is described which, it is argued, has many of the traits of a 'soft' OR intervention. In particular, the study involved a facilitated discussion around a simulation model about possible improvements to a problem situation. The nature of the intervention is considered from both a methodological and paradigmatic perspective, and conclusions are drawn about where the intervention lies on a 'hard' to 'soft' continuum. It is argued that 'soft' issues need to be subsumed into the prescribed methodology for discrete-event simulation.

Item Type:	Conference Item (UNSPECIFIED)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Journal or Publication Title:	JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY
Publisher:	PALGRAVE PUBLISHERS LTD
ISSN:	0160-5682
Date:	August 2001
Volume:	52
Number:	8
Number of Pages:	11
Page Range:	pp. 905-915
Publication Status:	Published
Title of Event:	Annual Conference of the Operational-Research-Society
Location of Event:	SWANSEA, WALES
Date(s) of Event:	SEP 12-14, 2000
URI:	http://wrap.warwick.ac.uk/id/eprint/11887

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