Soft with a hard centre: discrete-event simulation in facilitation
UNSPECIFIED (2001) Soft with a hard centre: discrete-event simulation in facilitation. In: Annual Conference of the Operational-Research-Society, SWANSEA, WALES, SEP 12-14, 2000. Published in: JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY, 52 (8). pp. 905-915.Full text not available from this repository.
Discrete event simulation is normally described as a 'hard' OR technique. This may not however, always be the case. An example of a simulation of a user support helpline is described which, it is argued, has many of the traits of a 'soft' OR intervention. In particular, the study involved a facilitated discussion around a simulation model about possible improvements to a problem situation. The nature of the intervention is considered from both a methodological and paradigmatic perspective, and conclusions are drawn about where the intervention lies on a 'hard' to 'soft' continuum. It is argued that 'soft' issues need to be subsumed into the prescribed methodology for discrete-event simulation.
|Item Type:||Conference Item (UNSPECIFIED)|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Journal or Publication Title:||JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY|
|Publisher:||PALGRAVE PUBLISHERS LTD|
|Number of Pages:||11|
|Page Range:||pp. 905-915|
|Title of Event:||Annual Conference of the Operational-Research-Society|
|Location of Event:||SWANSEA, WALES|
|Date(s) of Event:||SEP 12-14, 2000|
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