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What people hate about being managed by algorithms, according to a study of Uber drivers
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Möhlmann, Mareike and Henfridsson, Ola (2019) What people hate about being managed by algorithms, according to a study of Uber drivers. Harvard Business Review .
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Official URL: https://hbr.org/2019/08/what-people-hate-about-bei...
Abstract
Companies are increasingly using algorithms to manage their remote workforces. Called “algorithmic management,” this approach has been most widely adopted in gig economy companies. For example, ride-hailing company Uber substantially increases its efficiency by managing some three million workers with an app that instructs drivers which passengers to pick up and which route to take.
Item Type: | Journal Item | ||||||
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Divisions: | Faculty of Social Sciences > Warwick Business School | ||||||
Journal or Publication Title: | Harvard Business Review | ||||||
Publisher: | Harvard Business School Publishing | ||||||
ISSN: | 0017-8012 | ||||||
Official Date: | 30 August 2019 | ||||||
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Status: | Peer Reviewed | ||||||
Publication Status: | Published | ||||||
Access rights to Published version: | Open Access (Creative Commons) |
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