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Smart home technology—comparing householder expectations at the point of installation with experiences 1 year later

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Oliveira, Luis, Mitchell, Val and May, Andrew (2020) Smart home technology—comparing householder expectations at the point of installation with experiences 1 year later. Personal and Ubiquitous Computing, 24 . pp. 613-626. doi:10.1007/s00779-019-01302-4 ISSN 1617-4909.

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Official URL: http://dx.doi.org/10.1007/s00779-019-01302-4

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Abstract

This study, with 19 households, set out to analyse the expected benefits and anticipated challenges to the introduction of smart home technology (SHT), and to compare these to post-use experiences after living with the technology for 1 year. Contextual interviews were undertaken with householders during the installation of a range of SHT, and again approximately 1 year later, when householders had the option to keep the technology or have some or all of it removed. This identified whether initial expectations were met, whether initial concerns persisted and whether new issues, concerns, and benefits (that had not been initially anticipated) arose after an extended period of use. Initial expectations from all households were high—related to comfort, convenience, improved control, energy demand reduction, and integration of technologies. There were also many initial concerns, including reliability, usability, and how these systems would be ‘domesticated’ to fit existing routines. After living with the systems for 1 year, many expectations were met, but the added value (and hence the match between expectations and reality) was higher for households with varied routines and large, partially occupied houses. Some of the anticipated challenges—such as concerns over aesthetics—largely disappeared, issues to do with the awkward location of network components persisted and new issues arose relating to the usability of some components and the time and effort required to configure them. Recommendations are given to maximise the added value that SHT can provide to householders.

Item Type: Journal Article
Subjects: Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software
T Technology > TH Building construction
T Technology > TK Electrical engineering. Electronics Nuclear engineering
Divisions: Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group)
Library of Congress Subject Headings (LCSH): Home automation, Intelligent buildings, Ambient intelligence
Journal or Publication Title: Personal and Ubiquitous Computing
Publisher: Springer
ISSN: 1617-4909
Official Date: October 2020
Dates:
DateEvent
October 2020Published
6 September 2019Available
20 August 2019Accepted
Volume: 24
Page Range: pp. 613-626
DOI: 10.1007/s00779-019-01302-4
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Open Access (Creative Commons)
Date of first compliant deposit: 10 September 2019
Date of first compliant Open Access: 10 September 2019
RIOXX Funder/Project Grant:
Project/Grant IDRIOXX Funder NameFunder ID
EP/K002457/1[EPSRC] Engineering and Physical Sciences Research Councilhttp://dx.doi.org/10.13039/501100000266

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