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Exploring patients' and clinicians' experiences of video consultations in primary care : a systematic scoping review
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Thiyagarajan, A., Grant, Claire, Griffiths, Frances and Atherton, Helen (2020) Exploring patients' and clinicians' experiences of video consultations in primary care : a systematic scoping review. BJGP Open, 4 (1). bjgpopen20X101020. doi:10.3399/bjgpopen20X101020 ISSN 2398-3795.
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Official URL: https://doi.org/10.3399/bjgpopen20X101020
Abstract
Background Video consultation (VC) is an emerging consultation mode in general practice. The challenges and benefits of implementing it are not necessarily realised until it is in use, and being experienced by patients and clinicians. To date, there has been no review of the evidence about how patients and clinicians experience VC in general practice.
Aim The study aimed to explore both patients' and clinicians' experiences of VCs in primary care.
Design & setting A systematic scoping review was carried out of empirical studies.
Method All major databases were searched for empirical studies of any design, published from 1 January 2010 to 11 October 2018 in the English language. Studies were included where synchronous VCs occurred between a patient and a clinician in a primary care setting. Outcomes of interest related to experience of use. The quality of included studies were assessed. Findings were analysed using narrative synthesis.
Results Seven studies were included in the review. Patients reported being satisfied with VC, describing reduced waiting times and travel costs as a benefit. For patients and clinicians, VC was not deemed appropriate for all presentations and all situations, and a face-to-face consultation was seen as preferable where this was possible.
Conclusion The findings of this scoping review show that primary care patients and clinicians report both positive and negative experiences when using VCs, and these experiences are, to a certain extent, context dependent. VC is potentially more convenient for patients, but is not considered superior to a face-to-face consultation. Accounts of experience are useful in the planning and implementation of any VC service.
| Item Type: | Journal Article | ||||||||
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| Subjects: | R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine R Medicine > RC Internal medicine |
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| Divisions: | Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Health Sciences Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School |
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| Library of Congress Subject Headings (LCSH): | Primary care (Medicine) -- Technological innovations, Medical consultation -- Technological innovations , Medicine -- Communication systems, Internet in medicine -- Evaluation, Telecommunication in medicine, Diagnosis, Noninvasive -- Technological innovations, Medical innovations | ||||||||
| Journal or Publication Title: | BJGP Open | ||||||||
| Publisher: | Royal College of General Practitioners | ||||||||
| ISSN: | 2398-3795 | ||||||||
| Official Date: | 1 April 2020 | ||||||||
| Dates: |
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| Volume: | 4 | ||||||||
| Number: | 1 | ||||||||
| Article Number: | bjgpopen20X101020 | ||||||||
| DOI: | 10.3399/bjgpopen20X101020 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Open Access (Creative Commons) | ||||||||
| Copyright Holders: | Copyright © 2020, The Authors | ||||||||
| Date of first compliant deposit: | 24 February 2021 | ||||||||
| Date of first compliant Open Access: | 24 February 2021 | ||||||||
| RIOXX Funder/Project Grant: |
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| Is Part Of: | 1 | ||||||||
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