Experience curves in services: macro and micro level approaches
UNSPECIFIED (2000) Experience curves in services: macro and micro level approaches. In: 5th International Conference of the European-Operations-Management-Association, UNIV DUBLIN, TRINITY COLL, DUBLIN, IRELAND, JUN, 1998. Published in: INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 20 (7). pp. 842-859.Full text not available from this repository.
Evaluates the benefits ai ld problems of applying the experience curve ill two very different service organisations. The first case shows how an experience curve has been calculated at a macro (organisation) level for British Airways over a 20 year period, including the time at which it was privatised. The second example shows an application over the first of operation of a high-volume paperwork processing operation within a financial services organization. These studies demonstrate that experience curves can be applied to great effect in high volume service organisations, but a single measure of output needs to be established. The paper also shows how different phases and rates sof learning may be linked to organizational and technological change, and discusses how an experience curve might be used to monitor improvement and establish future cost-related performance objectives.
|Item Type:||Conference Item (UNSPECIFIED)|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Journal or Publication Title:||INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT|
|Publisher:||MCB UNIV PRESS LTD|
|Number of Pages:||18|
|Page Range:||pp. 842-859|
|Title of Event:||5th International Conference of the European-Operations-Management-Association|
|Location of Event:||UNIV DUBLIN, TRINITY COLL, DUBLIN, IRELAND|
|Date(s) of Event:||JUN, 1998|
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