UNSPECIFIED (2000) Experience curves in services: macro and micro level approaches. In: 5th International Conference of the European-Operations-Management-Association, JUN, 1998, UNIV DUBLIN, TRINITY COLL, DUBLIN, IRELAND.

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Abstract

Evaluates the benefits ai ld problems of applying the experience curve ill two very different service organisations. The first case shows how an experience curve has been calculated at a macro (organisation) level for British Airways over a 20 year period, including the time at which it was privatised. The second example shows an application over the first of operation of a high-volume paperwork processing operation within a financial services organization. These studies demonstrate that experience curves can be applied to great effect in high volume service organisations, but a single measure of output needs to be established. The paper also shows how different phases and rates sof learning may be linked to organizational and technological change, and discusses how an experience curve might be used to monitor improvement and establish future cost-related performance objectives.

Item Type:	Conference Item (UNSPECIFIED)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Journal or Publication Title:	INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
Publisher:	MCB UNIV PRESS LTD
ISSN:	0144-3577
Date:	2000
Volume:	20
Number:	7
Number of Pages:	18
Page Range:	pp. 842-859
Publication Status:	Published
Title of Event:	5th International Conference of the European-Operations-Management-Association
Location of Event:	UNIV DUBLIN, TRINITY COLL, DUBLIN, IRELAND
Date(s) of Event:	JUN, 1998
URI:	http://wrap.warwick.ac.uk/id/eprint/13077

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