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Opportunities and challenges in using AI Chatbots in Higher Education
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Yang, Shanshan and Evans, Chris (2019) Opportunities and challenges in using AI Chatbots in Higher Education. In: The 3rd International Conference on Education and E-Learning (ICEEL 2019), Barcelona, Spain, 5-7 Nov 2019. Published in: Proceedings of the 2019 3rd International Conference on Education and E-Learning pp. 79-83. ISBN 9781450372251. doi:10.1145/3371647.3371659
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Official URL: https://doi.org/10.1145/3371647.3371659
Abstract
Artificial intelligence (AI) conversational chatbots have gained popularity over time, and have been widely used in the fields of e-commerce, online banking, and digital healthcare and well-being, among others. The technology has the potential to provide personalised service to a range of consumers. However, the use of chatbots within educational settings is still limited. In this paper, we present three chatbot prototypes, the Warwick Manufacturing Group, University of Warwick, are currently developing, and discuss the potential opportunities and technical challenges we face when considering AI chatbots to support our daily activities within the department. Three AI virtual agents are under development: 1) to support the delivery of a taught Master's course simulation game; 2) to support the training and use of a newly introduced educational application; 3) to improve the processing of helpdesk requests within a university department. We hope this paper is informative to those interested in using chatbots in the educational domain. We also aim to improve awareness among those within the chatbot development industry, in particular the chatbot engine providers, about the educational and operational needs within educational institutes, which may differ from those in other domains.
| Item Type: | Conference Item (Paper) | ||||||
|---|---|---|---|---|---|---|---|
| Subjects: | L Education > LB Theory and practice of education > LB2300 Higher Education Q Science > Q Science (General) |
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| Divisions: | Faculty of Science > WMG (Formerly the Warwick Manufacturing Group) | ||||||
| Library of Congress Subject Headings (LCSH): | Artificial intelligence -- Educational applications, Artificial intelligence -- Study and teaching (Higher), Online chat groups, Education, Higher -- Computer-assisted instruction | ||||||
| Series Name: | ICEEL 2019 | ||||||
| Journal or Publication Title: | Proceedings of the 2019 3rd International Conference on Education and E-Learning | ||||||
| Publisher: | Association for Computing Machinery | ||||||
| Place of Publication: | New York, NY, USA | ||||||
| ISBN: | 9781450372251 | ||||||
| Official Date: | 7 November 2019 | ||||||
| Dates: |
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| Date of first compliant deposit: | 28 January 2020 | ||||||
| Page Range: | pp. 79-83 | ||||||
| DOI: | 10.1145/3371647.3371659 | ||||||
| Status: | Peer Reviewed | ||||||
| Publication Status: | Published | ||||||
| Publisher Statement: | © Author | ACM 2019 This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 2019 3rd International Conference on Education and E-Learning, http://dx.doi.org/10.1145/3371647.3371659 | ||||||
| Access rights to Published version: | Restricted or Subscription Access | ||||||
| Conference Paper Type: | Paper | ||||||
| Title of Event: | The 3rd International Conference on Education and E-Learning (ICEEL 2019) | ||||||
| Type of Event: | Conference | ||||||
| Location of Event: | Barcelona, Spain | ||||||
| Date(s) of Event: | 5-7 Nov 2019 | ||||||
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