UNSPECIFIED. (1999) The illusion of 'best practice' in information systems for operations management. EUROPEAN JOURNAL OF INFORMATION SYSTEMS, 8 (4). pp. 284-293. ISSN 0960-085X

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Abstract

This paper explores the adoption of information systems (IS) for operations management by manufacturing firms in four European countries. The notion of 'best practice' in information systems for operations management, as presented by technology suppliers (i.e. plain vanilla implementation of standard packages) is shown to be both illusory and potentially disruptive. In reality, firms usually reconfigure systems in order to use them effectively within their unique contexts. It is argued that the reason for this difference between technology supplier prescription of 'best practice' and user adoption of IS is because of the different interest of these two groups. Tensions exist at the interface between users who have unique manufacturing problems and demand flexible or customised information systems, and technology suppliers who have interests in promoting and supporting standardised solutions or methodologies. User Arms need to recognise and address these tensions early when thinking about IS design.

Item Type:	Journal Article
Subjects:	Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Journal or Publication Title:	EUROPEAN JOURNAL OF INFORMATION SYSTEMS
Publisher:	STOCKTON PRESS
ISSN:	0960-085X
Date:	December 1999
Volume:	8
Number:	4
Number of Pages:	10
Page Range:	pp. 284-293
Publication Status:	Published
URI:	http://wrap.warwick.ac.uk/id/eprint/13800

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