UNSPECIFIED (1999) Making sense of telebanking information systems: the role of organizational back ups. JOURNAL OF STRATEGIC INFORMATION SYSTEMS, 8 (2). pp. 143-156. ISSN 0963-8687

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Abstract

A case study of a telebanking information system located within a state-owned European bank is described and analysed. Findings indicate that while the information system supports the operators' work practice in routine situations, it fails to do so when the work flow is disrupted. The case demonstrates how a pervasive pattern of stability is achieved through a variety of back-up mechanisms enacted and improvised in the work setting. The paper concludes with the implications of these findings for the theory and practice of information systems design. (C) 1999 Elsevier Science B.V. All rights reserved.

Item Type:	Journal Article
Subjects:	Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Journal or Publication Title:	JOURNAL OF STRATEGIC INFORMATION SYSTEMS
Publisher:	ELSEVIER SCIENCE BV
ISSN:	0963-8687
Date:	June 1999
Volume:	8
Number:	2
Number of Pages:	14
Page Range:	pp. 143-156
Publication Status:	Published
URI:	http://wrap.warwick.ac.uk/id/eprint/13966

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