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A study of cyber hate on Twitter with implications for social media governance strategies

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Procter, Rob, Webb, H., Jirotka, M., Burnap, P., Housley, W., Edwards, A. and Williams, M. (2019) A study of cyber hate on Twitter with implications for social media governance strategies. In: Truth and Trust Online, London, 4-5 Oct 2019. Published in: Truth and Trust Online Proceedings

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Official URL: https://truthandtrustonline.com/2019-proceedings/

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Abstract

This paper explores ways in which the harmful effects of cyber hate may be mitigated through mechanisms for enhancing the self-governance of new digital spaces. We report findings from a mixed methods study of responses to cyber hate posts, which aimed to: (i) understand how people interact in this context by undertaking qualitative interaction analysis and developing a statistical model to explain the volume of responses to cyber hate posted to Twitter, and (ii) explore use of machine learning techniques to assist in identifying
cyber hate counter-speech.

Item Type: Conference Item (Paper)
Subjects: H Social Sciences > HM Sociology
H Social Sciences > HV Social pathology. Social and public welfare
Divisions: Faculty of Science, Engineering and Medicine > Science > Computer Science
Library of Congress Subject Headings (LCSH): Computer crimes, Hate crimes, Online hate speech, Social media -- Moral and ethical aspects, Twitter (Firm)
Journal or Publication Title: Truth and Trust Online Proceedings
Official Date: 4 October 2019
Dates:
DateEvent
4 October 2019Published
13 July 2019Accepted
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
Date of first compliant deposit: 28 August 2020
Date of first compliant Open Access: 28 August 2020
RIOXX Funder/Project Grant:
Project/Grant IDRIOXX Funder NameFunder ID
ES/L013398/1[ESRC] Economic and Social Research Councilhttp://dx.doi.org/10.13039/501100000269
Conference Paper Type: Paper
Title of Event: Truth and Trust Online
Type of Event: Conference
Location of Event: London
Date(s) of Event: 4-5 Oct 2019
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