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Exploring the use of IoT data for heightened situational awareness in centralised monitoring control rooms
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Horita, Flavio, Baptista, João and Porto de Albuquerque, João (2023) Exploring the use of IoT data for heightened situational awareness in centralised monitoring control rooms. Information Systems Frontiers, 25 . pp. 275-290. doi:10.1007/s10796-020-10075-8 ISSN 1387-3326.
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Official URL: https://doi.org/10.1007/s10796-020-10075-8
Abstract
This paper traces the expansion of a network of IoT sensors to improve the effectiveness of a centralised control room in Brazil in anticipating natural hazards. This centralised model relies on using IoT data by highly qualified experts replacing previous smaller local structures. We draw on the notion of Situational Awareness to carry out the study. Results show that although the operators were not always familiar with the characteristics of locations, the use of IoT data heightened their situational awareness in the centralised control room by improving perception and comprehension. However, they still relied on local knowledge and learned experiences to support projection and anticipation of risks. The study highlights that although data analytics systems are capable of expanding operators’ perception of local elements, they must be complemented by local richer forms of information, needed to anticipate risks and make critical decisions with major impact on local population.
| Item Type: | Journal Article | ||||||||
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| Divisions: | Faculty of Social Sciences > Warwick Business School | ||||||||
| Journal or Publication Title: | Information Systems Frontiers | ||||||||
| Publisher: | Springer | ||||||||
| ISSN: | 1387-3326 | ||||||||
| Official Date: | February 2023 | ||||||||
| Dates: |
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| Volume: | 25 | ||||||||
| Page Range: | pp. 275-290 | ||||||||
| DOI: | 10.1007/s10796-020-10075-8 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Open Access (Creative Commons) | ||||||||
| Date of first compliant deposit: | 13 October 2020 | ||||||||
| Date of first compliant Open Access: | 16 November 2020 | ||||||||
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