Shrestha, Sunil, Sapkota, Binaya, Thapa, Santosh, K. C., Bhuvan and Khanal, Saval (2020) Translation, cross-cultural adaptation and validation of Patient Satisfaction with Pharmacist Services Questionnaire (PSPSQ 2.0) into the Nepalese version in a community settings. PLoS One, 15 (10). e0240488. doi:10.1371/journal.pone.0240488

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Abstract

Understanding patient satisfaction with pharmacy services can help to enhance the quality and monitoring of pharmacy services. Patient Satisfaction with Pharmacist Services Questionnaire 2.0 (PSPSQ 2.0) is a valid and reliable instrument for measuring patient satisfaction with services from the pharmacist. The availability of the PSPSQ 2.0 in Nepalese version would facilitate patient satisfaction and enhance pharmacy services in Nepal. This study aims to translate the PSPSQ 2.0 into the Nepalese version, culturally adapt it and verify its reliability and validity in the Nepalese population. The methodological and cross-sectional study design was used to translate, culturally adapt it, and validate PSPSQ 2.0 in Nepalese. The Nepalese version of PSPSQ 2.0 went through the full linguistic validation process and was evaluated in 300 patients visiting different community pharmacies in Kathmandu district, Nepal. Exploratory factor analysis was carried out using principal component analysis with varimax rotation, and Cronbach's alpha was used to evaluate the reliability. Three-hundred patients were recruited in this study. Participants ranged in age from 21 to 83 years; mean age was 53.93 years (SD: 15.21). 62% were females, and 34% educational level was above 12 and university level. Only 7% of the participants were illiterate. Kaiser-Meyer-Olkinwas found to be 0.696, and Bartlett's test of sphericity was significant with a chi-square test value of 3695.415. A principal axis factor analysis conducted on the 20 items with orthogonal rotation (varimax). PSPSQ 2.0 Nepalese version (20 items) had a good internal consistency (Cronbach's alpha = 0.758). Item-total correlations were reviewed for the items in each of the three domains of PSPSQ 2.0. The PSPSQ 2.0 Nepalese version demonstrated acceptable validity and reliability, which can be used in the Nepalese population for evaluating the satisfaction of patients with pharmacist services in both community pharmacy and research.

Item Type:	Journal Article
Subjects:	P Language and Literature > PE English R Medicine > RA Public aspects of medicine R Medicine > RM Therapeutics. Pharmacology R Medicine > RS Pharmacy and materia medica
Divisions:	Faculty of Social Sciences > Warwick Business School
SWORD Depositor:	Library Publications Router
Library of Congress Subject Headings (LCSH):	English language -- Translating into Nepalese, Pharmacy management , Pharmaceutical services , Pharmaceutical services -- Nepal, Pharmacist and patient , Pharmacist and patient -- Nepal, Patients -- Services for
Journal or Publication Title:	PLoS One
Publisher:	Public Library of Science
ISSN:	1932-6203
Official Date:	9 October 2020
Dates:	Date Event 9 October 2020 Published 27 September 2020 Accepted
Date of first compliant deposit:	11 November 2020
Volume:	15
Number:	10
Article Number:	e0240488
DOI:	10.1371/journal.pone.0240488
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Open Access

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