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Service innovation management in a modern economy : insights on the interplay between firms’ innovative culture and project-level success factors
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Santos-Vijande, M. L., López-Sánchez, J. A., Pascual-Fernández, P. and Rudd, John M. (2021) Service innovation management in a modern economy : insights on the interplay between firms’ innovative culture and project-level success factors. Technological Forecasting and Social Change, 165 . 120562. doi:10.1016/j.techfore.2020.120562 ISSN 0040-1625.
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WRAP-service-innovation-management-modern-economy-insights-interplay-between-firms-innovative-culture-project-level-success-factors-Rudd-2020.pdf - Accepted Version - Requires a PDF viewer. Available under License Creative Commons Attribution Non-commercial No Derivatives 4.0. Download (1879Kb) | Preview |
Official URL: https://doi.org/10.1016/j.techfore.2020.120562
Abstract
Despite the growing importance of the service industry in modern economies, research on service innovation success has been far less prolific than has work on product innovation, and there is still a relative paucity of knowledge about the key factors to achieve new service success. The study of the relationships among these factors has also received very little attention and provides a significant opportunity for theoretical developments and managerial insights in service innovation. In this study, data drawn from a sample of 502 hotels and knowledge-intensive business service firms located in Spain allows testing the relationships among organizational and project-level success factors in new service development. Empirical evidence reveals several routes of effects useful to trigger external new service performance or market success, and internal new service performance, or the satisfaction, motivation, and commitment of front-line employees. Some relevant insights for managers include illustrating the crucial role of service firms’ innovative culture to configure project-level success factors; highlighting the social aspects of top management's support to the new service project; underlying the importance of human resource management practices during new service development for new service success, and the motivating effects that new service advantage has among front-line employees.
| Item Type: | Journal Article | ||||||||
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| Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HM Sociology P Language and Literature > P Philology. Linguistics T Technology > TX Home economics |
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| Divisions: | Faculty of Social Sciences > Warwick Business School > Marketing Group Faculty of Social Sciences > Warwick Business School |
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| Library of Congress Subject Headings (LCSH): | Management, Hotels, Economy (Linguistics), Business enterprises, Culture | ||||||||
| Journal or Publication Title: | Technological Forecasting and Social Change | ||||||||
| Publisher: | Elsevier Science BV | ||||||||
| ISSN: | 0040-1625 | ||||||||
| Official Date: | April 2021 | ||||||||
| Dates: |
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| Volume: | 165 | ||||||||
| Article Number: | 120562 | ||||||||
| DOI: | 10.1016/j.techfore.2020.120562 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Restricted or Subscription Access | ||||||||
| Date of first compliant deposit: | 7 January 2021 | ||||||||
| Date of first compliant Open Access: | 11 July 2022 | ||||||||
| RIOXX Funder/Project Grant: |
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