Skip to content Skip to navigation
University of Warwick
  • Study
  • |
  • Research
  • |
  • Business
  • |
  • Alumni
  • |
  • News
  • |
  • About

University of Warwick
Publications service & WRAP

Highlight your research

  • WRAP
    • Home
    • Search WRAP
    • Browse by Warwick Author
    • Browse WRAP by Year
    • Browse WRAP by Subject
    • Browse WRAP by Department
    • Browse WRAP by Funder
    • Browse Theses by Department
  • Publications Service
    • Home
    • Search Publications Service
    • Browse by Warwick Author
    • Browse Publications service by Year
    • Browse Publications service by Subject
    • Browse Publications service by Department
    • Browse Publications service by Funder
  • Help & Advice
University of Warwick

The Library

  • Login
  • Admin

Provision of telephone advice from accident and emergency departments: a national survey

Tools
- Tools
+ Tools

UNSPECIFIED (1999) Provision of telephone advice from accident and emergency departments: a national survey. JOURNAL OF ACCIDENT & EMERGENCY MEDICINE, 16 (2). pp. 112-113.

Research output not available from this repository, contact author.

Request Changes to record.

Abstract

This study sought to gain a national picture of the provision of telephone advice using a postal survey of senior nurses from accident and emergency (A&E) and minor injury units (MIUs). In all, 268/313 (85%) of hospitals/units responded. The average number of calls reported as received per day was 15.5 (median 12; quartiles 6, 20) for weekdays and 21.0 (median 17; quartiles 10, 29) for weekends. Most (89%) viewed the provision of telephone advice as an important component of their work, but few units offered staff training for this rob or had implemented protocols or guidelines. Only 5.4% units included the number of calls received in their department-in their workload figures, but 91.9% felt that they should be. Extrapolation of the data from this study to all 313 A&E and MIUs in the UK suggests that just under two million calls for telephone advice are currently made to units each year. Recognition and formalisation of this aspect of work is likely to be of increasing importance given the constraints on services and the need to manage demand effectively. Future integration of A&E telephone advice calls with NHS Direct should be considered as a means of managing demand and avoiding duplication of service provision.

Item Type: Journal Article
Subjects: R Medicine > RC Internal medicine
Journal or Publication Title: JOURNAL OF ACCIDENT & EMERGENCY MEDICINE
Publisher: BRITISH MED JOURNAL PUBL GROUP
ISSN: 1351-0622
Official Date: March 1999
Dates:
DateEvent
March 1999UNSPECIFIED
Volume: 16
Number: 2
Number of Pages: 2
Page Range: pp. 112-113
Publication Status: Published

Data sourced from Thomson Reuters' Web of Knowledge

Request changes or add full text files to a record

Repository staff actions (login required)

View Item View Item
twitter

Email us: wrap@warwick.ac.uk
Contact Details
About Us