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Institutional logics and innovation in times of crisis : telemedicine as digital ‘PPE’

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Oborn, Eivor, Pilosof, N., Hinings, B. and Zimlichman, E. (2021) Institutional logics and innovation in times of crisis : telemedicine as digital ‘PPE’. Information and Organization, 31 (1). 100340. doi:10.1016/j.infoandorg.2021.100340 ISSN 1471-7727.

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Official URL: https://doi.org/10.1016/j.infoandorg.2021.100340

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Abstract

How do crises shape digital innovation? In this paper we examine the rapid adoption of digital telemedicine technologies in an Israeli hospital with a focus on the role of the institutional logics held by the stakeholders responding to emerging events. With the onset of COVID-19, the need for social distancing and minimal physical contact challenged and interrupted hospital practices. In response, remote audio-visual functionality of digital technologies were appropriated in different ways, as stakeholders – state actors, managers, health professionals, and family members – sought to improvise and enhance the protection of persons concerned. We show how emerging practices were guided by the dominant institutional logics of stakeholders responding to the crisis. Acting for many as a digital form of ‘personal protective equipment’ (PPE), the technologies enabled diverse action possibilities to become manifest in practices. We add to understanding the role of institutional logics in directing the attention of stakeholders to shape digital innovation in times of crisis.

Item Type: Journal Article
Subjects: R Medicine > R Medicine (General)
R Medicine > RA Public aspects of medicine
Divisions: Faculty of Social Sciences > Warwick Business School > Entrepreneurship, Innovation & Management
Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH): Medical care -- Israel, Medical innovations -- Israel, COVID-19 (Disease) -- Israel -- Treatment -- Technological innovations, Telecommunication in medicine -- Israel
Journal or Publication Title: Information and Organization
Publisher: Pergamon
ISSN: 1471-7727
Official Date: March 2021
Dates:
DateEvent
March 2021Published
23 February 2021Available
7 February 2021Accepted
Volume: 31
Number: 1
Article Number: 100340
DOI: 10.1016/j.infoandorg.2021.100340
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
Date of first compliant deposit: 15 February 2021
Date of first compliant Open Access: 23 February 2023
RIOXX Funder/Project Grant:
Project/Grant IDRIOXX Funder NameFunder ID
UNSPECIFIEDNational Institute for Health Researchhttp://dx.doi.org/10.13039/501100000272
UNSPECIFIEDUK Research and Innovationhttp://dx.doi.org/10.13039/100014013
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