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An examination of churn within Australian family services : a scoping study
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Hatzikiriakidis, Kostas, Skouteris, Helen, Vicary, Dave, Fittock, Noel, Hogan, Candas, Diamond, Susan, Demeyer, Chris, Stopczynski, Jurek and O’Donnell, Renée (2021) An examination of churn within Australian family services : a scoping study. Australian Social Work . doi:10.1080/0312407x.2021.1875017 ISSN 1447-0748. (In Press)
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Official URL: http://dx.doi.org/10.1080/0312407x.2021.1875017
Abstract
Churn, the persistent cycling of families in and out of family service programs without sustainable change, places an extremely high burden on families and the broader family services system. Yet, only a handful of studies based in the United States have examined the process of churn. As churn is a novel field of enquiry, this study aimed to generate consensus among key stakeholders who work within the Australian family services sector regarding the definition, implications, and predictors of churn, which will subsequently inform future research and intervention development to mitigate the incidence of churn. Stakeholders were engaged through an initial participatory research workshop, followed by a two-round Delphi study. The findings provided compelling insights into the nature of churn within the context of Australian family services and highlight the importance of substantial systemic change in order to mitigate and address the incidence of churn.
| Item Type: | Journal Article | ||||||
|---|---|---|---|---|---|---|---|
| Divisions: | Faculty of Social Sciences > Warwick Business School | ||||||
| SWORD Depositor: | Library Publications Router | ||||||
| Journal or Publication Title: | Australian Social Work | ||||||
| Publisher: | Informa UK Limited | ||||||
| ISSN: | 1447-0748 | ||||||
| Official Date: | 14 March 2021 | ||||||
| Dates: |
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| DOI: | 10.1080/0312407x.2021.1875017 | ||||||
| Status: | Peer Reviewed | ||||||
| Publication Status: | In Press | ||||||
| Access rights to Published version: | Restricted or Subscription Access |
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