Hatzikiriakidis, Kostas, Skouteris, Helen, Vicary, Dave, Fittock, Noel, Hogan, Candas, Diamond, Susan, Demeyer, Chris, Stopczynski, Jurek and O’Donnell, Renée (2021) An examination of churn within Australian family services : a scoping study. Australian Social Work . doi:10.1080/0312407x.2021.1875017 (In Press)

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Abstract

Churn, the persistent cycling of families in and out of family service programs without sustainable change, places an extremely high burden on families and the broader family services system. Yet, only a handful of studies based in the United States have examined the process of churn. As churn is a novel field of enquiry, this study aimed to generate consensus among key stakeholders who work within the Australian family services sector regarding the definition, implications, and predictors of churn, which will subsequently inform future research and intervention development to mitigate the incidence of churn. Stakeholders were engaged through an initial participatory research workshop, followed by a two-round Delphi study. The findings provided compelling insights into the nature of churn within the context of Australian family services and highlight the importance of substantial systemic change in order to mitigate and address the incidence of churn.

Item Type:	Journal Article
Divisions:	Faculty of Social Sciences > Warwick Business School
SWORD Depositor:	Library Publications Router
Journal or Publication Title:	Australian Social Work
Publisher:	Informa UK Limited
ISSN:	1447-0748
Official Date:	14 March 2021
Dates:	Date Event 14 March 2021 Available 18 December 2020 Accepted
DOI:	10.1080/0312407x.2021.1875017
Status:	Peer Reviewed
Publication Status:	In Press
Access rights to Published version:	Restricted or Subscription Access

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