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Burnout in frontline ambulance workers
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Hayes, Aimee (2020) Burnout in frontline ambulance workers. DClinPsych thesis, University of Warwick.
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Official URL: http://webcat.warwick.ac.uk/record=b3599972
Abstract
This thesis focusses on the issue of burnout in frontline ambulance workers.
The first chapter presents a systematic review of quantitative research conducted with frontline ambulance workers, using the Maslach Burnout Inventory to identify the prevalence of burnout and factors associated with it. Fifteen papers were included in the review. A wide range of factors were identified and organised into five overarching concepts. Four of these were understood to be potential predictors of burnout: job demands, job resources, personal resources and individual factors. One factor group represented outcomes of burnout. The majority of studies used correlational analysis however, thus causality could not be asserted. Prevalence rates of burnout were estimated based on six of the studies included in the review, but could not be established definitively due to differences across studies in the use of the Maslach Burnout Inventory. The review raised further questions about the methodology typically used to assess burnout in ambulance workers.
Chapter two presents a quantitative research study focused on the relationship between workplace violence, coping styles and burnout in frontline ambulance workers. Participants were recruited from four National Health Service Ambulance Trusts and their responses to questionnaire measures were compared. The findings revealed high levels of workplace violence and burnout symptomology. Dysfunctional coping styles mediated the relationship between workplace violence and both the emotional exhaustion and depersonalisation aspects of burnout. Findings were inconclusive regarding the utility of problem-focused and emotion-focused coping in the violence-burnout relationship. Results are discussed, and clinical and research implications are identified.
The third chapter is the author’s reflective account of conducting this research. The reflection presents an evaluation of the author’s identity as both a researcher and clinician and the conflicts that arose during the research process. The relative strengths of different research methodologies are considered as part of this chapter.
Item Type: | Thesis (DClinPsych) | ||||
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Subjects: | B Philosophy. Psychology. Religion > BF Psychology R Medicine > RA Public aspects of medicine |
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Library of Congress Subject Headings (LCSH): | Ambulance drivers, Burn out (Psychology), Job stress, Ambulance drivers -- Violence against | ||||
Official Date: | May 2020 | ||||
Dates: |
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Institution: | University of Warwick | ||||
Theses Department: | Department of Psychology | ||||
Thesis Type: | DClinPsych | ||||
Publication Status: | Unpublished | ||||
Supervisor(s)/Advisor: | Gordon, Carolyn ; Patterson, Tom | ||||
Format of File: | |||||
Extent: | xiv, 159 leaves : illustrations | ||||
Language: | eng |
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