Chauhan, Trishna, Croft, Charlotte and Spyridonidis, Dimitrios (2023) Neutralized, enhanced, tokenistic : the influence of formal employment of service-users on processes of co-production. Public Administration, 101 (3). pp. 1014-1032. doi:10.1111/padm.12839 ISSN 0033-3298.

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Abstract

Can formally employing service-users in co-production roles redress the problematic power imbalances inhibiting co-production in the public sector? In this paper we analyze service-users formally employed in co-production roles. Through semi-structured interviews we illustrate how actors use their voice, experience and identity to respond to different power imbalances. First, through the process of ‘inverting professionalism’ structural limitations resulted in neutralized co-production. Second, through the process of ‘embedding expertise’ formally employed service-users challenged collective expectations of their role and meditated power imbalances, resulting in enhanced co-production. Finally, through the process of ‘perpetuating rejection’ a new exacerbated power imbalance emerged when their employment became a negative resource, resulting in tokenistic co-production. We extend understandings of how formally employing service-users has potential to redress power imbalances. However, we caution against policy taking this for granted, and argue that more consideration of the influence of different forms of power is needed.

Item Type:	Journal Article
Subjects:	H Social Sciences > HD Industries. Land use. Labor J Political Science > JF Political institutions (General)
Divisions:	Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH):	Public administration, Public administration -- Citizen participation, Public administration -- Social aspects, Human services -- Management
Journal or Publication Title:	Public Administration
Publisher:	Wiley-Blackwell Publishing Ltd.
ISSN:	0033-3298
Official Date:	September 2023
Dates:	Date Event September 2023 Published 24 February 2022 Available 6 February 2022 Accepted
Volume:	101
Number:	3
Page Range:	pp. 1014-1032
DOI:	10.1111/padm.12839
Status:	Peer Reviewed
Publication Status:	Published
Reuse Statement (publisher, data, author rights):	"This is the peer reviewed version of the following article: Chauhan, T., Croft, C. and Spyridonidis, D. (2022), Neutralized, enhanced, tokenistic: The influence of formal employment of service-users on processes of co-production. Public Admin. Accepted Author Manuscript, which has been published in final form at https://doi.org/10.1111/padm.12839. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions. This article may not be enhanced, enriched or otherwise transformed into a derivative work, without express permission from Wiley or by statutory rights under applicable legislation. Copyright notices must not be removed, obscured or modified. The article must be linked to Wiley’s version of record on Wiley Online Library and any embedding, framing or otherwise making available the article or pages thereof by third parties from platforms, services and websites other than Wiley Online Library must be prohibited."making available the article or pages thereof by third parties from platforms, services and websites other than Wiley Online Library must be prohibited."
Access rights to Published version:	Restricted or Subscription Access
Date of first compliant deposit:	8 February 2022
Related URLs:	Publisher

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