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Humanizing work in the digital age : lessons from socio-technical systems and quality of working life initiatives
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Guest, David, Knox, Angela and Warhurst, Christopher (2022) Humanizing work in the digital age : lessons from socio-technical systems and quality of working life initiatives. Human Relations, 75 (8). pp. 1461-1482. doi:10.1177/00187267221092674 ISSN 0018-7267.
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Official URL: https://doi.org/10.1177/00187267221092674
Abstract
New and residual challenges related to digital technology, COVID-19, precarious employment and scientific management are a reminder of research published in the early years of Human Relations that laid the foundation for socio-technical systems (STS) theory and its later conceptual offspring, the Quality of Working Life (QWL). Analysing the evolution, challenges, legacy and lessons of STS and QWL, we develop guiding principles for the theoretical development and practical implementation of STS and QWL for the twenty-first century. These principles are needed to optimise the benefits of new technology and improve job quality. They would enable an effective and sustained humanisation of work through stakeholder involvement, inter-disciplinary partnerships and institutional support, producing positive outcomes for employees and employers as well as wider society.
| Item Type: | Journal Article | ||||||||
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| Subjects: | H Social Sciences > HD Industries. Land use. Labor | ||||||||
| Divisions: | Faculty of Social Sciences > Institute for Employment Research | ||||||||
| Library of Congress Subject Headings (LCSH): | Sociotechnical systems, Quality of work life, Precarious employment, Industrial management | ||||||||
| Journal or Publication Title: | Human Relations | ||||||||
| Publisher: | Sage Publications Ltd. | ||||||||
| ISSN: | 0018-7267 | ||||||||
| Official Date: | August 2022 | ||||||||
| Dates: |
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| Volume: | 75 | ||||||||
| Number: | 8 | ||||||||
| Page Range: | pp. 1461-1482 | ||||||||
| DOI: | 10.1177/00187267221092674 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Open Access (Creative Commons) | ||||||||
| Date of first compliant deposit: | 17 March 2022 | ||||||||
| Date of first compliant Open Access: | 21 March 2022 | ||||||||
| Funder: | Partial funding for the article provided to Warhurst through Horizon 2020 Beyond 4.0 project, grant no. 822296 | ||||||||
| Related URLs: |
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