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How managers' cognitive frames affect the use of process improvement approaches in new product development
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Al Hasan, Rima and Micheli, Pietro (2022) How managers' cognitive frames affect the use of process improvement approaches in new product development. International Journal of Operations & Production Management, 42 (8). pp. 1229-1271. doi:10.1108/ijopm-12-2021-0758 ISSN 0144-3577.
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WRAP-How-managers-cognitive-improvement-product-development-2022.pdf - Accepted Version - Requires a PDF viewer. Download (611Kb) | Preview |
Official URL: https://doi.org/10.1108/ijopm-12-2021-0758
Abstract
Purpose:
Despite the numerous implementations of process improvement approaches (PIAs) in new product development (NPD), the espoused benefits of PIAs are rarely realized in practice. This paper explores how managers' cognitive frames provide knowledge structures that affect the use of PIAs in the development of new products.
Design/methodology/approach:
A qualitative multiple case study method was used to elaborate theory in relation to the use of PIAs in NPD. Four large multinational companies were selected. Interviews with informants from different functional specialisms were conducted, and internal and online documents were collected and analyzed.
Findings:
Two main findings emerge. First, the authors identify three types of managers' cognitive frames: conflicting, paradoxical, and supporting. Second, these cognitive frames are found to influence managers' decisions over whether to promote, adapt or prevent the implementation of PIAs, sometimes in contrast with the managers' organization’s strategic intent.Practical implicationsThis paper generates insights into the importance of managerial decision-making in determining the scope and depth of implementation of PIAs in NPD.
Originality/value:
This study helps explain conflicting findings in the literature regarding the implementation and effects of PIAs in NPD by identifying managers' cognitive frames as a key factor. Moreover, the paper highlights managers' roles in shaping an organization's approach for managing contradictory goals and shows how an organizational frame may conflict and sometimes be displaced by individual managers' cognitive frames.
Item Type: | Journal Article | ||||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HF Commerce |
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Divisions: | Faculty of Social Sciences > Warwick Business School | ||||||
SWORD Depositor: | Library Publications Router | ||||||
Library of Congress Subject Headings (LCSH): | Reengineering (Management), New products -- Management, Production management, Technological innovations -- Management, Cognition | ||||||
Journal or Publication Title: | International Journal of Operations & Production Management | ||||||
Publisher: | Emerald Group Publishing Ltd. | ||||||
ISSN: | 0144-3577 | ||||||
Official Date: | 25 May 2022 | ||||||
Dates: |
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Volume: | 42 | ||||||
Number: | 8 | ||||||
Page Range: | pp. 1229-1271 | ||||||
DOI: | 10.1108/ijopm-12-2021-0758 | ||||||
Status: | Peer Reviewed | ||||||
Publication Status: | Published | ||||||
Reuse Statement (publisher, data, author rights): | This AAM is provided for your own personal use only. It may not be used for resale, reprinting, systematic distribution, emailing, or for any other commercial purpose without the permission of the publisher. Al Hasan, Rima and Micheli, Pietro (2022) How managers' cognitive frames affect the use of process improvement approaches in new product development. International Journal of Operations & Production Management . doi:10.1108/ijopm-12-2021-0758 (In Press) | ||||||
Access rights to Published version: | Restricted or Subscription Access | ||||||
Copyright Holders: | Copyright © 2022, Emerald Publishing Limited | ||||||
Date of first compliant deposit: | 8 July 2022 | ||||||
Date of first compliant Open Access: | 8 July 2022 |
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