Skip to content Skip to navigation
University of Warwick
  • Study
  • |
  • Research
  • |
  • Business
  • |
  • Alumni
  • |
  • News
  • |
  • About

University of Warwick
Publications service & WRAP

Highlight your research

  • WRAP
    • Home
    • Search WRAP
    • Browse by Warwick Author
    • Browse WRAP by Year
    • Browse WRAP by Subject
    • Browse WRAP by Department
    • Browse WRAP by Funder
    • Browse Theses by Department
  • Publications Service
    • Home
    • Search Publications Service
    • Browse by Warwick Author
    • Browse Publications service by Year
    • Browse Publications service by Subject
    • Browse Publications service by Department
    • Browse Publications service by Funder
  • Help & Advice
University of Warwick

The Library

  • Login
  • Admin

Why do users trust algorithms? A review and conceptualization of initial trust and trust over time

Tools
- Tools
+ Tools

Cabiddu, F., Patriotta, Gerardo and Allen, David G. (2022) Why do users trust algorithms? A review and conceptualization of initial trust and trust over time. European Management Journal, 40 (5). pp. 685-706. doi:10.1016/j.emj.2022.06.001 ISSN 0263-2373.

[img] PDF
WRAP-why-do-users-trust-algorithms-review-conceptualization-initial-trust-trust-over-time-Allen-2022.pdf - Accepted Version
Embargoed item. Restricted access to Repository staff only until 17 June 2024. Contact author directly, specifying your specific needs. - Requires a PDF viewer.
Available under License Creative Commons Attribution Non-commercial No Derivatives 4.0.

Download (1270Kb)
Official URL: https://doi.org/10.1016/j.emj.2022.06.001

Request Changes to record.

Abstract

Algorithms are increasingly playing a pivotal role in organizations’ day-to-day operations; however, a general distrust of artificial intelligence-based algorithms and automated processes persists. This aversion to algorithms raises questions about the drivers that lead managers to trust or reject their use. This conceptual paper aims to provide an integrated review of how users experience the encounter with AI-based algorithms over time. This is important for two reasons: first, their functional activities change over the course of time through machine learning; and second, users’ trust develops with their level of knowledge of a particular algorithm. Based on our review, we propose an integrative framework to explain how users’ perceptions of trust change over time. This framework extends current understandings of trust in AI-based algorithms in two areas: First, it distinguishes between the formation of initial trust and trust over time in AI-based algorithms, and specifies the determinants of trust in each phase. Second, it links the transition between initial trust in AI-based algorithms and trust over time to representations of the technology as either human-like or system-like. Finally, it considers the additional determinants that intervene during this transition phase.

Item Type: Journal Article
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Q Science > Q Science (General)
Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software
Divisions: Faculty of Social Sciences > Warwick Business School > Entrepreneurship, Innovation & Management
Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH): Artificial intelligence, Artificial intelligence -- Psychological aspects, Trust, Human-computer interaction -- Psychological aspects
Journal or Publication Title: European Management Journal
Publisher: Elsevier Science Ltd.
ISSN: 0263-2373
Official Date: October 2022
Dates:
DateEvent
October 2022Published
17 June 2022Available
9 June 2022Accepted
Volume: 40
Number: 5
Page Range: pp. 685-706
DOI: 10.1016/j.emj.2022.06.001
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
Date of first compliant deposit: 1 July 2022
Related URLs:
  • Publisher

Request changes or add full text files to a record

Repository staff actions (login required)

View Item View Item
twitter

Email us: wrap@warwick.ac.uk
Contact Details
About Us