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An event‐based approach to psychological contracts : the importance of examining everyday broken and fulfilled promises as discrete events
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Kiefer, Tina, Barclay, Laurie J., Conway, Neil and Briner, Rob B. (2022) An event‐based approach to psychological contracts : the importance of examining everyday broken and fulfilled promises as discrete events. Journal of Organizational Behavior, 43 (8). pp. 1377-1395. doi:10.1002/job.2656 ISSN 0894-3796.
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Official URL: https://doi.org/10.1002/job.2656
Abstract
Summary: Psychological contract research has typically focused on employees' perceptions of whether the organization has generally fulfilled or broken its promises/obligations. However, employees can experience broken and fulfilled promises as discrete events on an everyday basis, which may have immediate implications for employees and also influence their generalized psychological contract. Integrating attribution and appraisal theories of emotions, we argue that discrete psychological contract events (i.e., specific instances of a broken or a fulfilled promise) can initiate attribution and appraisal processes that can guide employees' emotional and behavioral responses. Moreover, experiencing a broken versus a fulfilled promise can have distinct implications for employees' outcomes as well as their generalized perceptions of psychological contract fulfillment. Our hypotheses are generally supported using a daily diary study with event sampling. Theoretical contributions include the importance of (a) examining the attribution and appraisal processes underlying everyday discrete psychological contract events, (b) acknowledging distinctions between broken versus fulfilled promises, and (c) understanding how everyday broken/fulfilled promises can influence generalized perceptions of psychological contract fulfillment. Practical contributions include the importance of effectively managing broken and fulfilled promises on an everyday basis and ensuring that employees perceive that the organization does not break and also fulfills its promises.
Item Type: | Journal Article | ||||||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor | ||||||||
Divisions: | Faculty of Social Sciences > Warwick Business School | ||||||||
SWORD Depositor: | Library Publications Router | ||||||||
Library of Congress Subject Headings (LCSH): | Organizational behavior, Organizational Behavior -- Psychological Aspects, Psychology, Industrial, Industrial relations | ||||||||
Journal or Publication Title: | Journal of Organizational Behavior | ||||||||
Publisher: | John Wiley & Sons Ltd. | ||||||||
ISSN: | 0894-3796 | ||||||||
Official Date: | October 2022 | ||||||||
Dates: |
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Volume: | 43 | ||||||||
Number: | 8 | ||||||||
Page Range: | pp. 1377-1395 | ||||||||
DOI: | 10.1002/job.2656 | ||||||||
Status: | Peer Reviewed | ||||||||
Publication Status: | Published | ||||||||
Access rights to Published version: | Open Access (Creative Commons) | ||||||||
Copyright Holders: | © 2022 The Authors. Journal of Organizational Behavior published by John Wiley & Sons Ltd. | ||||||||
Date of first compliant deposit: | 26 July 2022 | ||||||||
Date of first compliant Open Access: | 26 July 2022 | ||||||||
RIOXX Funder/Project Grant: |
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