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When everything interacts with everything else : intervening in messes
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Klag, Malvina and Langley, Ann (2022) When everything interacts with everything else : intervening in messes. Academy of Management Perspectives, 37 (1). pp. 37-54. doi:10.5465/amp.2020.0159 ISSN 1558-9080.
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WRAP-When-everything-interacts-with-everything-else-intervening-in-messes-Langley-2022.pdf - Accepted Version - Requires a PDF viewer. Available under License Creative Commons: Attribution-Noncommercial-No Derivative Works 2.0. Download (196Kb) | Preview |
Official URL: http://dx.doi.org/10.5465/amp.2020.0159
Abstract
There is growing interest among management scholars, policy makers and practitioners in understanding and addressing deep-seated societal problems, often termed ‘wicked problems’, ‘grand challenges’ or ‘messes.’ An expansive body of research and practice-based literature has appeared with little evidence to-date of synthesis across research streams, tools and practices. We also note a bifurcation between management scholarship and practice in this area that hinders cumulative learning and cross-fertilization to inform practice and policy questions. In this paper, we introduce the RAFFT framework composed of five inter-related themes that underpin messiness (rules, agency, feedback, frames and tensions), and are grounded in knowledge triangulated across thought worlds from research and practice. Supported by illustrative examples from research and practice., we present this heuristic framework as both a diagnostic tool and an intervention repertoire. We hope that this framework can serve as a starting point for further development by researchers and practitioners working more closely together to build cumulative knowledge.
Item Type: | Journal Article | ||||||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HN Social history and conditions. Social problems. Social reform |
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Divisions: | Faculty of Social Sciences > Warwick Business School | ||||||||
Library of Congress Subject Headings (LCSH): | Organizational behavior, Management, Social problems | ||||||||
Journal or Publication Title: | Academy of Management Perspectives | ||||||||
Publisher: | Academy of Management | ||||||||
ISSN: | 1558-9080 | ||||||||
Official Date: | 1 February 2022 | ||||||||
Dates: |
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Volume: | 37 | ||||||||
Number: | 1 | ||||||||
Page Range: | pp. 37-54 | ||||||||
DOI: | 10.5465/amp.2020.0159 | ||||||||
Status: | Peer Reviewed | ||||||||
Publication Status: | Published | ||||||||
Access rights to Published version: | Restricted or Subscription Access | ||||||||
Date of first compliant deposit: | 3 October 2022 | ||||||||
Date of first compliant Open Access: | 28 July 2023 |
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