Klag, Malvina and Langley, Ann (2022) When everything interacts with everything else : intervening in messes. Academy of Management Perspectives . doi:10.5465/amp.2020.0159 ISSN 1558-9080. (In Press)

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Abstract

There is growing interest among management scholars, policy makers and practitioners in understanding and addressing deep-seated societal problems, often termed ‘wicked problems’, ‘grand challenges’ or ‘messes.’ An expansive body of research and practice-based literature has appeared with little evidence to-date of synthesis across research streams, tools and practices. We also note a bifurcation between management scholarship and practice in this area that hinders cumulative learning and cross-fertilization to inform practice and policy questions. In this paper, we introduce the RAFFT framework composed of five inter-related themes that underpin messiness (rules, agency, feedback, frames and tensions), and are grounded in knowledge triangulated across thought worlds from research and practice. Supported by illustrative examples from research and practice., we present this heuristic framework as both a diagnostic tool and an intervention repertoire. We hope that this framework can serve as a starting point for further development by researchers and practitioners working more closely together to build cumulative knowledge.

Item Type:	Journal Article
Subjects:	H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions:	Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH):	Organizational behavior, Management, Social problems
Journal or Publication Title:	Academy of Management Perspectives
Publisher:	Academy of Management
ISSN:	1558-9080
Official Date:	2022
Dates:	Date Event 2022 Published 28 July 2022 Available 25 July 2022 Accepted
DOI:	10.5465/amp.2020.0159
Status:	Peer Reviewed
Publication Status:	In Press
Access rights to Published version:	Restricted or Subscription Access
Date of first compliant deposit:	3 October 2022

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