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Complexity and the Services Science Agenda
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Merali, Yasmin (2008) Complexity and the Services Science Agenda. In: Conference on Service Science, Management, and Engineering, Palisades, NY, Oct 05-07, 2006. Published in: Service Science: Research and Innovations in the Service Economy, Vol.3 pp. 285-293. ISBN 978-0-387-76578-5. doi:10.1007/978-0-387-76578-5_43 ISSN 1865-4924.
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Official URL: http://dx.doi.org/10.1007/978-0-387-76578-5_43
Abstract
The services science agenda is essentially a trans-disciplinary one, borne of the network economy. Promises and expectations for technology to deliver flexibility, customisation and responsiveness of service provision within this context give rise to a number of challenges for the IT profession. However, profound challenges also exist with regard to the requisite capabilities for strategising, organising and managing the transformation of organisations so that they are able to effectively leverage emergent technological capabilities for viable, sustainable futures in the network economy. Delivering the Services Science value proposition rests on the co-evolution of requisite business intelligence, business transformation and technological capabilities.
This paper takes the view that the challenges and opportunities inherent in the dynamics of the network economy are different in kind from those that we have met in the past, and may necessitate a paradigm shift for researchers, practitioners and educators. It sets out the case for drawing on Complexity Science to conceptualise the research and human resource development agenda for addressing the challenges that confront us.
| Item Type: | Conference Item (UNSPECIFIED) | ||||
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| Subjects: | H Social Sciences > HF Commerce H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
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| Divisions: | Faculty of Social Sciences > Warwick Business School > Information Systems & Management Faculty of Social Sciences > Warwick Business School |
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| Series Name: | Service Science Research and Innovations in the Service Economy | ||||
| Journal or Publication Title: | Service Science: Research and Innovations in the Service Economy | ||||
| Publisher: | Springer | ||||
| ISBN: | 978-0-387-76578-5 | ||||
| ISSN: | 1865-4924 | ||||
| Editor: | Hefley, B and Murphy, W | ||||
| Official Date: | 2008 | ||||
| Dates: |
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| Volume: | Vol.3 | ||||
| Number of Pages: | 9 | ||||
| Page Range: | pp. 285-293 | ||||
| DOI: | 10.1007/978-0-387-76578-5_43 | ||||
| Status: | Not Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Access rights to Published version: | Restricted or Subscription Access | ||||
| Title of Event: | Conference on Service Science, Management, and Engineering | ||||
| Type of Event: | Conference | ||||
| Location of Event: | Palisades, NY | ||||
| Date(s) of Event: | Oct 05-07, 2006 |
Data sourced from Thomson Reuters' Web of Knowledge
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