Corea, Stephen (2008) Value-program analysis : capturing the pluralistic nature of IT enabled organizational action. In: 10th International Business Information Management Association Conference, Kuala Lumpur, Malaysia, Jun 30-Jul 01, 2008. Published in: Communications of the IBIMA, Vol.4 (No.15). pp. 97-106.

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Abstract

This paper introduces a framework for analyzing technology-based organizational action. It presents the concept of 'value programs', to represent the complex, pluralistic nature of organizational action around the application of IT systems. The nature of IT based organizational functioning and change is distinguished in terms of multiple courses of action, driven by dissimilar and sometimes conflicting interests. An example of the use of this analysis approach is presented in terms of a case study analysis of IT-based customer service operations. The framework's utility is seen to lie in capturing,a the social complexity of IT based organizational functioning from an inter-relational, integrative standpoint. This research advances the application of systems thinking to organizational analysis in the IS field.

Item Type:	Conference Item (UNSPECIFIED)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software
Divisions:	Faculty of Social Sciences > Warwick Business School > Information Systems & Management Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH):	Organizational behavior, Customer service -- Technological innovations -- Management
Journal or Publication Title:	Communications of the IBIMA
Publisher:	IBIMA
ISBN:	978-0-9753393-9-8
Editor:	Soliman, KS
Official Date:	2008
Volume:	Vol.4
Number:	No.15
Number of Pages:	7
Page Range:	pp. 97-106
Status:	Not Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access
Title of Event:	10th International Business Information Management Association Conference
Type of Event:	Conference
Location of Event:	Kuala Lumpur, Malaysia
Date(s) of Event:	Jun 30-Jul 01, 2008
URI:	http://wrap.warwick.ac.uk/id/eprint/17107

Data sourced from Thomson Reuters' Web of Knowledge

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