Chugh, Shalene and Hancock, Philip. (2009) Networks of aestheticization: the architecture, artefacts and embodiment of hairdressing salons. Work, Employment & Society, Vol.23 (No.3). pp. 460-476. ISSN 0950-0170

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Abstract

The aesthetic dimension of interactive service work is increasingly significant. This is reflected in the attention paid to it within both industrial sociology and organization studies. Such research has however tended to focus either on the aesthetic aspects of the labour process of service workers or, alternatively, on the material environments within which such labour takes place. This article draws on data derived from a case study investigation of two hairdressing salons in the UK. It extends our understanding of the aesthetics of such service encounters through an analysis of the inter-relationships between the human and non-human elements present in such workspaces. Incorporating elements of actor-network theory, it examines the aestheticization processes that emerge from, among other things those networks of architecture and design, non-human artefacts, and embodiment and aesthetic labour, that constitute the servicescapes of the salons in question.

Item Type:	Journal Article
Subjects:	H Social Sciences > HC Economic History and Conditions H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HM Sociology
Divisions:	Faculty of Social Sciences > Warwick Business School
Journal or Publication Title:	Work, Employment & Society
Publisher:	Cambridge University Press
ISSN:	0950-0170
Date:	September 2009
Volume:	Vol.23
Number:	No.3
Number of Pages:	17
Page Range:	pp. 460-476
Identification Number:	10.1177/0950017009337060
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access
URI:	http://wrap.warwick.ac.uk/id/eprint/17233

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