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Assessing the effectiveness of business support services in England. Evidence from a theory-based evaluation

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Mole, Kevin, Hart, Mark, Roper, Stephen and Saal, David S. (2009) Assessing the effectiveness of business support services in England. Evidence from a theory-based evaluation. International Small Business Journal, Vol.27 (No.5). pp. 557-582. doi:10.1177/0266242609338755

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Official URL: http://dx.doi.org/10.1177/0266242609338755

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Abstract

In England, publicly supported advice to small firms is organized primarily through the Business Link (BL) network. Using the programme theory underlying this business support, we develop four propositions and test these empirically using data from a new survey of over 3000 English SMEs. We find strong support for the value to BL operators of a high profile to boost take-up. We find support for the BL's market segmentation that targets intensive assistance to younger firms and those with limited liability. Allowing for sample selection, we find no significant effects on growth from 'other' assistance but find a significant employment boost from intensive assistance. This partially supports the programme theory assertion that BL improves business growth and strongly supports the proposition that there are differential outcomes from intensive and other assistance. This suggests an improvement in the BL network, compared with earlier studies, notably Roper et al. (2001), Roper and Hart (2005).

Item Type: Journal Article
Subjects: H Social Sciences > HF Commerce
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Social Sciences > Warwick Business School > Centre for Small & Medium-Sized Enterprises
Faculty of Social Sciences > Warwick Business School > Entrepreneurship, Innovation & Management
Faculty of Social Sciences > Warwick Business School
Journal or Publication Title: International Small Business Journal
Publisher: Sage Publications Ltd.
ISSN: 0266-2426
Official Date: October 2009
Dates:
DateEvent
October 2009Published
Volume: Vol.27
Number: No.5
Number of Pages: 26
Page Range: pp. 557-582
DOI: 10.1177/0266242609338755
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access

Data sourced from Thomson Reuters' Web of Knowledge

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