UNSPECIFIED (1994) WORKFLOW SUPPORT FOR RE-ENGINEERED CASE-MANAGEMENT IN AN ENGLISH LAW FIRM INFORMATION SYSTEMS OPPORTUNITIES AND CHALLENGES. In: IFIP TC8 Open Conference on Business Process Re-engineering: Information Systems Opportunities and Challenges, QUEENSLAND GOLD COAST, AUSTRALIA, MAY 08-11, 1994. Published in: BUSINESS PROCESS RE-ENGINEERING, 54 pp. 421-432. ISBN 0-444-82062-0. ISSN 0926-5473.

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Abstract

A longitudinal case study investigates the impact of a new computer system which supports a small scale business process redesign project, on fee earners in a medium-sized English law firm. It attempts to learn from the effect of the system on the fee earners' activities and their attitudes towards their work and the system. The typical activities of a legal fee earner are tracked during a 2 year post-implementation period; changes during this time are identified and discussed. Lessons are drawn from the experience.

Item Type:	Conference Item (UNSPECIFIED)
Subjects:	Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software
Series Name:	IFIP TRANSACTIONS A-COMPUTER SCIENCE AND TECHNOLOGY
Journal or Publication Title:	BUSINESS PROCESS RE-ENGINEERING
Publisher:	ELSEVIER SCIENCE PUBL B V
ISBN:	0-444-82062-0
ISSN:	0926-5473
Editor:	Glasson, BC and Hawryszkiewycz, IT and Underwood, BA and Weber, RA
Official Date:	1994
Dates:	Date Event 1994 UNSPECIFIED
Volume:	54
Number of Pages:	12
Page Range:	pp. 421-432
Publication Status:	Published
Title of Event:	IFIP TC8 Open Conference on Business Process Re-engineering: Information Systems Opportunities and Challenges
Location of Event:	QUEENSLAND GOLD COAST, AUSTRALIA
Date(s) of Event:	MAY 08-11, 1994

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