UNSPECIFIED (1993) PERFORMANCE-MEASUREMENT AND CHANGE IN LOCAL-GOVERNMENT - A GENERAL-CASE AND A CHILD-CARE APPLICATION. PUBLIC MONEY & MANAGEMENT, 13 (4). pp. 23-30. ISSN 0954-0962

Full text not available from this repository.

Abstract

This article first makes a general case for the use of multi-dimensional performance measurement (PM) in local government as a way of helping managers cope with environmental and organizational change, and then applies it to a social series department's childcare team. Based on a case study of PM at Solihull Metropolitan Borough Council, the article's proposals are complementary to those of the Audit Commission and the Citizen's Charter, and are intended to improve local services in two ways: by forging closer links between objectives, strategies and daily operations; and encouraging more fundamental service process redesign where necessary.

Item Type:	Journal Article
Subjects:	J Political Science > JF Political institutions (General)
Journal or Publication Title:	PUBLIC MONEY & MANAGEMENT
Publisher:	BLACKWELL PUBL LTD
ISSN:	0954-0962
Date:	October 1993
Volume:	13
Number:	4
Number of Pages:	8
Page Range:	pp. 23-30
Publication Status:	Published
URI:	http://wrap.warwick.ac.uk/id/eprint/21015

Data sourced from Thomson Reuters' Web of Knowledge

Request changes to a record

Actions (login required)

View Item