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Managing rapport in intercultural business interactions: a comparison of two Chinese-British welcome meetings

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Spencer-Oatey, Helen and Xing, Jianyu. (2003) Managing rapport in intercultural business interactions: a comparison of two Chinese-British welcome meetings. Journal of Intercultural Studies, Vol.24 (No.1). pp. 33-46. ISSN 0725-6868

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Official URL: http://dx.doi.org/10.1080/07256860305788

Abstract

This paper explores the management of rapport in intercultural business interactions. It compares two Chinese-British business welcome meetings that were held by the same British company. Despite many similarities between the two meetings, both the British and the Chinese were very satisfied with the first meeting, while the Chinese were very annoyed by the second. This paper describes the similarities and differences between the two meetings, and explores why they were evaluated so differently. It argues that research into the management of relations in intercultural communication needs to use a broader analytic framework than is typical of intercultural discourse research, and that it needs to gather a wider range of data types.

Item Type:

Journal Article

Subjects:

H Social Sciences > HM Sociology

Divisions:

Faculty of Social Sciences > Centre for Applied Linguistics

Library of Congress Subject Headings (LCSH):

Social interaction -- Research, Social psychology -- Research, Intercultural communication, Business communication

Journal or Publication Title:

Journal of Intercultural Studies

Publisher:

Routledge

ISSN:

0725-6868

Official Date:

April 2003

Dates:

Date	Event
April 2003	Published

Volume:

Vol.24

Number:

No.1

Page Range:

pp. 33-46

Identification Number:

10.1080/07256860305788

Status:

Peer Reviewed

Access rights to Published version:

Open Access

References:

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