Managing rapport in intercultural business interactions: a comparison of two Chinese-British welcome meetings
Spencer-Oatey, Helen, 1952- and Xing, Jianyu. (2003) Managing rapport in intercultural business interactions: a comparison of two Chinese-British welcome meetings. Journal of Intercultural Studies, Vol.24 (No.1). pp. 33-46. ISSN 0725-6868
WRAP_Spencer_Oatey_0673125-cal-290110-spencer-oateyxing_jics03.pdf - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Official URL: http://dx.doi.org/10.1080/07256860305788
This paper explores the management of rapport in intercultural business interactions. It compares two Chinese-British business welcome meetings that were held by the same British company. Despite many similarities between the two meetings, both the British and the Chinese were very satisfied with the first meeting, while the Chinese were very annoyed by the second. This paper describes the similarities and differences between the two meetings, and explores why they were evaluated so differently. It argues that research into the management of relations in intercultural communication needs to use a broader analytic framework than is typical of intercultural discourse research, and that it needs to gather a wider range of data types.
|Item Type:||Journal Article|
|Subjects:||H Social Sciences > HM Sociology|
|Divisions:||Faculty of Social Sciences > Centre for Applied Linguistics|
|Library of Congress Subject Headings (LCSH):||Social interaction -- Research, Social psychology -- Research, Intercultural communication, Business communication|
|Journal or Publication Title:||Journal of Intercultural Studies|
|Official Date:||April 2003|
|Page Range:||pp. 33-46|
|Access rights to Published version:||Open Access|
Brown, P., & Levinson, S. C. (1987). Politeness. Some Universals in Language Usage. Cambridge: CUP. Originally published as Universals in language usage: politeness phenomenon, in: E. Goody (Ed.) (1978) Questions and Politeness: strategies in Social Interaction. (New York: CUP).
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