Spencer-Oatey, Helen and Xing, Jianyu (2003) Managing rapport in intercultural business interactions: a comparison of two Chinese-British welcome meetings. Journal of Intercultural Studies, Vol.24 (No.1). pp. 33-46. doi:10.1080/07256860305788

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Abstract

This paper explores the management of rapport in intercultural business interactions. It compares two Chinese-British business welcome meetings that were held by the same British company. Despite many similarities between the two meetings, both the British and the Chinese were very satisfied with the first meeting, while the Chinese were very annoyed by the second. This paper describes the similarities and differences between the two meetings, and explores why they were evaluated so differently. It argues that research into the management of relations in intercultural communication needs to use a broader analytic framework than is typical of intercultural discourse research, and that it needs to gather a wider range of data types.

Item Type:	Journal Article
Subjects:	H Social Sciences > HM Sociology
Divisions:	Faculty of Social Sciences > Centre for Applied Linguistics
Library of Congress Subject Headings (LCSH):	Social interaction -- Research, Social psychology -- Research, Intercultural communication, Business communication
Journal or Publication Title:	Journal of Intercultural Studies
Publisher:	Routledge
ISSN:	0725-6868
Official Date:	April 2003
Dates:	Date Event April 2003 Published
Volume:	Vol.24
Number:	No.1
Page Range:	pp. 33-46
DOI:	10.1080/07256860305788
Status:	Peer Reviewed
Access rights to Published version:	Open Access

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