Critical Failure Factors in ERP Implementation
Wong, Ada, Chau, Patrick Y. K., Scarbrough, Harry and Davison, Robert (2005) Critical Failure Factors in ERP Implementation. In: 9th Pacific Asia Conference on Information Systems (PACIS 2005), Bangkok, THAILAND, JUL, 2005. Published in: PACIFIC ASIA CONFERENCE ON INFORMATION SYSTEMS 2005, SECTIONS 1-8 AND POSTER SESSIONS 1-6 pp. 492-505.Full text not available from this repository.
This study firstly examines the current literature concerning ERP implementation problems during implementation phases and causes of ERP implementation failure. A multiple case study research methodology was adopted to understand "why" and "how" these ERP systems could not be implemented successfully. Different stakeholders (including top management, project manager, project team members and ERP consultants) from these case studies were interviewed, and EPP implementation documents were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555ir quality of business process re-engineering) were examined and discussed Future research on ERP implementation and critical failure factors is discussed It is hoped that this research will help to bridge the current literature gap and provide practical advice for both academics and practitioners.
|Item Type:||Conference Item (UNSPECIFIED)|
|Subjects:||Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software
H Social Sciences > HF Commerce
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
|Journal or Publication Title:||PACIFIC ASIA CONFERENCE ON INFORMATION SYSTEMS 2005, SECTIONS 1-8 AND POSTER SESSIONS 1-6|
|Publisher:||NATL SUN YAT-SEN UNIV|
|Number of Pages:||14|
|Page Range:||pp. 492-505|
|Title of Event:||9th Pacific Asia Conference on Information Systems (PACIS 2005)|
|Location of Event:||Bangkok, THAILAND|
|Date(s) of Event:||JUL, 2005|
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