XENIA: A Metaphor for Sense-Making and Acting in Information Systems Innovation
Higgins, Allen, Vidolov, Simeon, Froessler, Frank and Mullaney, Doreen (2008) XENIA: A Metaphor for Sense-Making and Acting in Information Systems Innovation. In: 11th International Working Conference on Open-IT Based Innovation - Moving Towards Cooperative IT Transfer and Knowledge Diffusion, Madrid,Spain, Oct 22-24, 2008. Published in: IFIP- International Federation for Information Processing, Vol.287 pp. 197-209.Full text not available from this repository.
Official URL: http://dl.ifip.org/index.php/AICT/article/view/228...
This paper draws on Ciborra's insightful concept of xenia (i.e., hospitality) to analyze how successful infrastructural service innovation was managed at the local operations of an international financial services firm. The xenia concept. The xenia concept problematizes the information system development (ISD) orthodoxy and points to issues and aspects that are often overlooked or considered irrelevant in structured methodologies. In interpreting the findings of the empirical study- in which a highly successful (but radical) big bang transition from one technology platform to another takes place over a single weekend-we suggest that IS implementation and development is all emergent process in which technology and users are continually redefined This process resembles all emotional "meeting" between host and guest who, over time, develop mutual familiarity and acceptance. Further, we argue that the metaphor of xenia opens space for reconsidering conventional bill socially sterile approaches to IS innovation; xenia offers a radically different way for understanding and acting upon ISD. Our analysis highlights the intrinsic socio-technical interplay underlying IS development and implementation, and raises questions about the importance of local cultures of "hospitality" and ways they may be cultivated and nurtured in order to alleviate the meeting between technology and organizations.
|Item Type:||Conference Item (UNSPECIFIED)|
|Subjects:||Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software|
|Divisions:||Faculty of Social Sciences > Warwick Business School|
|Series Name:||INTERNATIONAL FEDERATION FOR INFORMATION PROCESSING|
|Journal or Publication Title:||IFIP- International Federation for Information Processing|
|Publisher:||Springer New York LLC|
|Editor:||Leon, G and Bernardos, AM and Casar, JR and Kautz, K and DeGross, JI|
|Number of Pages:||13|
|Page Range:||pp. 197-209|
|Access rights to Published version:||Restricted or Subscription Access|
|Title of Event:||11th International Working Conference on Open-IT Based Innovation - Moving Towards Cooperative IT Transfer and Knowledge Diffusion|
|Type of Event:||Conference|
|Location of Event:||Madrid,Spain|
|Date(s) of Event:||Oct 22-24, 2008|
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