Willem, Annick, Scarbrough, Harry and Buelens, Marc. (2008) Impact of coherent versus multiple identities on knowledge integration. Journal of Information Science, Vol.34 (No.3). pp. 370-386. ISSN 0165-5515

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Abstract

This paper addresses the influence of two competing views of social identity on knowledge integration. One view sees social identity primarily as a coherent characteristic of organizations, which can leverage knowledge integration by unconditional cooperative behaviour, shared values, mindsets, trust, and loyalty. The opposing view considers social identity as multiple and fragmented. This fragmented view emphasizes the problematic nature of social identity for knowledge integration and states that social identity is an additional barrier to knowledge integration in organizations. The aim of this paper is to examine these competing accounts and to develop insight into the underlying mechanisms that lead to the different effects of social identity on knowledge integration. Two polar case studies illustrate the different effects of a coherent versus multiple identity on knowledge integration and the need for a coherent company-wide social identity, instead of a multiple community or group based social identity, to leverage knowledge integration in organizations.

Item Type:	Journal Article
Subjects:	Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions:	Faculty of Social Sciences > Warwick Business School
Journal or Publication Title:	Journal of Information Science
Publisher:	Sage Publications Ltd.
ISSN:	0165-5515
Date:	June 2008
Volume:	Vol.34
Number:	No.3
Number of Pages:	17
Page Range:	pp. 370-386
Identification Number:	10.1177/0165551507086259
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access
URI:	http://wrap.warwick.ac.uk/id/eprint/30023

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