Corea, Stephen and Walters, Andy (2007) Challenges in business performance measurement : the case of a corporate IT function. In: Alonso, G. and Dadam, P. and Rosemann, M., (eds.) Business Process Management : 5th International Conference, BPM 2007, Brisbane, Australia, September 24-28, 2007. Proceedings. Lecture Notes in Computer Science, Volume 4714 . Springer Berlin Heidelberg, pp. 16-31. ISBN 9783540751823

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Abstract

Contemporary organisations are increasingly adopting performance measurement activity to assess their level of achievement of strategic objectives and delivery of stakeholder value. This qualitative research sought to increase understanding of the challenges involved in this area. An in-depth case study of the corporate IT services unit of a global company highlighted key challenges pertaining to: (i) deriving value from performance measurement practices; (ii) establishing appropriate and useful performance measures; (iii) implementing effective information collation and dashboard practices. The need to transform performance measurement from a tool for simply monitoring/reporting to one of learning what factors drive results (so as to be able to influence these factors) is suggested as a way to increase the value derived from such practices. This is seen to imply a need to rethink major notions of balance and strategic relevance that have been advanced hitherto as leading design principles.

Item Type:	Book Item
Subjects:	Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software
Divisions:	Faculty of Social Sciences > Warwick Business School
Series Name:	Lecture Notes in Computer Science
Journal or Publication Title:	Business Process Management, Proceedings
Publisher:	Springer Berlin Heidelberg
ISBN:	9783540751823
ISSN:	0302-9743
Book Title:	Business Process Management : 5th International Conference, BPM 2007, Brisbane, Australia, September 24-28, 2007. Proceedings
Editor:	Alonso, G. and Dadam, P. and Rosemann, M.
Official Date:	2007
Dates:	Date Event 2007 Published
Volume:	Volume 4714
Number of Pages:	16
Page Range:	pp. 16-31
Status:	Peer Reviewed
Publication Status:	Published
Conference Paper Type:	Paper
Title of Event:	5th International Conference on Business Process Management
Type of Event:	Conference
Location of Event:	Brisbane, Australia
Date(s) of Event:	24-28 Sep 2007

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