Challenges in business performance measurement: The case of a corporate IT function
Corea, Stephen and Walters, Andy (2007) Challenges in business performance measurement: The case of a corporate IT function. In: 5th International Conference on Business Process Management, Brisbane, AUSTRALIA, SEP 24-28, 2007. Published in: Business Process Management, Proceedings, 4714 pp. 16-31.Full text not available from this repository.
Contemporary organisations are increasingly adopting performance measurement activity to assess their level of achievement of strategic objectives and delivery of stakeholder value. This qualitative research sought to increase understanding of the challenges involved in this area. An in-depth case study of the corporate IT services unit of a global company highlighted key challenges pertaining to: (i) deriving value from performance measurement practices; (ii) establishing appropriate and useful performance measures; (iii) implementing effective information collation and dashboard practices. The need to transform performance measurement from a tool for simply monitoring/reporting to one of learning what factors drive results (so as to be able to influence these factors) is suggested as a way to increase the value derived from such practices. This is seen to imply a need to rethink major notions of balance and strategic relevance that have been advanced hitherto as leading design principles.
|Item Type:||Conference Item (UNSPECIFIED)|
|Subjects:||Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software|
|Series Name:||LECTURE NOTES IN COMPUTER SCIENCE|
|Journal or Publication Title:||Business Process Management, Proceedings|
|Editor:||Alonso, G and Dadam, P and Rosemann, M|
|Number of Pages:||16|
|Page Range:||pp. 16-31|
|Title of Event:||5th International Conference on Business Process Management|
|Location of Event:||Brisbane, AUSTRALIA|
|Date(s) of Event:||SEP 24-28, 2007|
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