Multidisciplinary perspectives on intercultural conflict: the "Bermuda Triangle" of conflict, culture and communication
Meurs, Nathalie van and Spencer-Oatey, Helen (2009) Multidisciplinary perspectives on intercultural conflict: the "Bermuda Triangle" of conflict, culture and communication. In: Handbook of Intercultural Communication. Handbooks of Applied Linguistics [HAL] (Vol.7). Berlin, Germany / New York, NY, U.S.A.: De Gruyter Mouton, pp. 99-120. ISBN 9783110214314
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Official URL: http://dx.doi.org/10.1515/9783110198584.1.99
A few decades ago, managers spent more than 20% of their time trying to resolve conflicts (Thomas and Schmidt 1976). Nowadays, conflicts are probably even more complex and time consuming to resolve, because technological advances, the world‟s exponential growth rate, and globalization have led to increased contact between culturally diverse people. Different norms, values, and language can make negotiating more stressful and less satisfactory (Brett and Okumura 1998), and conflict cannot be managed effectively without simultaneously considering both culture and communication. In fact, the three concepts of conflict, culture and communication are like a Bermuda Triangle – hazardous conditions will emerge unless the three are simultaneously handled appropriately.
Conflict processes are studied by researchers in a range of disciplines, including organizational behaviour, management studies, (intercultural) communication studies, peace studies, and applied linguistics. Unfortunately, research in these various disciplines tends to exist in parallel fields, with infrequent passages across theoretical and empirical divides. In this chapter we provide an overview of key theoretical frameworks, explore some of the main views as to the impact of culture, and consider the interrelationships between conflict, culture and communication. We call for more interdisciplinary research, so that boundaries can be broken down and illuminating new insights can emerge.
|Item Type:||Book Item|
|Subjects:||P Language and Literature > P Philology. Linguistics
H Social Sciences > HM Sociology
|Divisions:||Faculty of Social Sciences > Centre for Applied Linguistics|
|Library of Congress Subject Headings (LCSH):||Culture conflict -- Research, Culture and globalization, Conflict management -- Research, Intercultural communication -- Research|
|Series Name:||Handbooks of Applied Linguistics [HAL]|
|Publisher:||De Gruyter Mouton|
|Place of Publication:||Berlin, Germany / New York, NY, U.S.A.|
|Book Title:||Handbook of Intercultural Communication|
|Number of Pages:||18|
|Page Range:||pp. 99-120|
|Access rights to Published version:||Open Access|
Adair, Wendi L., Tetsushi Okumura and Jeanne M. Brett 2001 Negotiation behaviors when cultures collide: The U.S. and Japan. Journal of Applied Psychology 86: 371–385.
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