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The impact of enterprise systems on organizational resilience
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Ignatiadis, Ioannis and Nandhakumar, Joe (2007) The impact of enterprise systems on organizational resilience. Journal of Information Technology, Vol.22 (No.1). pp. 36-43. doi:10.1057/palgrave.jit.2000087 ISSN 0268-3962.
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Official URL: http://dx.doi.org/10.1057/palgrave.jit.2000087
Abstract
Enterprise systems are used to facilitate the seamless integration and exchange of data between the various departments within an organization. In order to achieve this, rigidly defined control mechanisms must be in place in the system, which safeguard the company's data and protect the company against unauthorized and unintended uses of the system. This is ideal for total control; however, is only achievable to a certain extent. The configuration of controls in the enterprise system may have unintended organizational implications, due to organizational necessities. The purpose of this paper is to present the findings from a company case study, where an enterprise system is being used. We suggest that the introduction of an enterprise system creates power differentials, which serve to increase control in the organization. This results in increased rigidity, and a possible decrease in organizational flexibility and resilience. On the other hand, enterprise systems can also cause drift, resulting from the unexpected consequences of these power differentials, as well as from the role of perceptions of people in solving a problem within the enterprise system. This reduction in control may serve in some circumstances as an enabler to organizational resilience.
| Item Type: | Journal Article | ||||
|---|---|---|---|---|---|
| Subjects: | Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
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| Divisions: | Faculty of Social Sciences > Warwick Business School | ||||
| Journal or Publication Title: | Journal of Information Technology | ||||
| Publisher: | Palgrave Macmillan Ltd. | ||||
| ISSN: | 0268-3962 | ||||
| Official Date: | March 2007 | ||||
| Dates: |
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| Volume: | Vol.22 | ||||
| Number: | No.1 | ||||
| Number of Pages: | 8 | ||||
| Page Range: | pp. 36-43 | ||||
| DOI: | 10.1057/palgrave.jit.2000087 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Access rights to Published version: | Restricted or Subscription Access |
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