Service operations management: from the roots up
UNSPECIFIED. (2005) Service operations management: from the roots up. INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 25 (12). pp. 1298-1308. ISSN 0144-3577Full text not available from this repository.
Official URL: http://dx.doi.org/10.1108/01443570510633666
Purpose - The purpose of this paper is to assess developments in the service literature over the last six years and to lay out some challenges and opportunities for the operations management academic community.
Design/methodology/approach - The paper is based on issues raised in a previous paper and contains the results of a literature review and a content analysis of around 250 papers from three journals.
Findings - The paper suggests that there is a window of opportunity for operations academics to engage in the service arena and apply their knowledge and skills to answer fundamental questions in the areas of quality, productivity and efficiency, and to apply their expertise in business services and the not-for-profit and voluntary sectors.
Research limitations/implications - This polemic reflects the biased opinions of the author.
Originality/value - Assesses developments in the service literature.
|Item Type:||Journal Article|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Journal or Publication Title:||INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT|
|Publisher:||EMERALD GROUP PUBLISHING LIMITED|
|Number of Pages:||11|
|Page Range:||pp. 1298-1308|
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