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Mobile technology for mobile staff : roving enquiry support
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Widdows, Katharine (2011) Mobile technology for mobile staff : roving enquiry support. Multimedia and Information Technology, Vol.37 (No.2). pp. 12-15. ISSN 1466-190X
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WRAP_Widdows_Mobile_Technology_for_Mobile_Staff_-_final_April_2011.pdf - Submitted Version - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader Download (194Kb) |
Official URL: http://cilipjournals.org.uk/mmit/MmITMay11Webcompl...
Abstract
The Warwick Enquiries Support Team came into existence in October 2009, and currently includes an Enquiries Support Officer (me) and 4 Library Advisors. Amongst an array of other duties, we provide a front of house roving service over 7 floors of a very busy building, picking up users in need of help or direction (or occasionally a full-on orientation session!) and making referrals to other teams as required.
| Item Type: | Submitted Journal Article |
|---|---|
| Subjects: | T Technology > T Technology (General) Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science |
| Divisions: | Administration > Library |
| Library of Congress Subject Headings (LCSH): | Academic libraries -- Reference services, Libraries -- Technological innovations, University of Warwick. Library |
| Journal or Publication Title: | Multimedia and Information Technology |
| Publisher: | Multimedia and Information Technology group of CILIP |
| ISSN: | 1466-190X |
| Date: | May 2011 |
| Volume: | Vol.37 |
| Number: | No.2 |
| Page Range: | pp. 12-15 |
| Status: | Not Peer Reviewed |
| Access rights to Published version: | Restricted or Subscription Access |
| References: | Alcock, J. (2010, Jan 5th) Using mobile devices to answer enquiries. [online] http://www.joeyanne.co.uk/2010/01/05/using-mobile-devices-to-answer-enquiries/ Joeyanne Libraryanne (accessed March 2011) Cheetham, W (2007) From table to tablet – how a wireless tablet PC could help to deliver a new customer service paradigm in a public library. Conference paper from ALIA Information Online conference, Sydney, January 2007 [online] http://conferences.alia.org.au/online2007/Presentations/1Feb.A18.from.table.to.tablet.pdf (accessed March 2011) Owens, V. (2010) Trialing a service model of the future: mobile technologies in student support. Multimedia and Information Technology (36) 2. pp.26-27 |
| URI: | http://wrap.warwick.ac.uk/id/eprint/35367 |
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