Employee involvement in quality management strategies : a case study based analysis
Rees, Chris, 1966- (1996) Employee involvement in quality management strategies : a case study based analysis. PhD thesis, University of Warwick.
WRAP_THESIS_Rees_1996.pdf - Submitted Version - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Official URL: http://webcat.warwick.ac.uk/record=b1357260~S1
Quality management (QM) has without doubt been one of the leading management fashions of the 1990s. QM programmes derive from a growing belief during the 1980s that commercial success comes not simply from low cost competitiveness but from high and reliable quality. The aim is to foster the commitment of employees across the organisation to quality in terms of product and service delivery, and to create a culture of "continuous improvement".
|Item Type:||Thesis or Dissertation (PhD)|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Library of Congress Subject Headings (LCSH):||Total quality management -- Great Britain -- Case studies, Management -- Employee participation -- Great Britain -- Case studies|
|Institution:||University of Warwick|
|Theses Department:||School of Industrial and Business Studies|
|Supervisor(s)/Advisor:||Edwards, Paul ; Sisson, Keith|
|Extent:||iii, 342 leaves|
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