Business process redesign to support the adoption of e-business for the improvement of supply chain management : innovation report
Palma-Mendoza, Jaime Alberto (2010) Business process redesign to support the adoption of e-business for the improvement of supply chain management : innovation report. EngD thesis, University of Warwick.Full text not available from this repository.
Official URL: http://webcat.warwick.ac.uk/record=b2521774~S15
In recent years companies across different sectors have been facing a new
competitive environment, characterized by an increase in the number of competitors,
shorter product cycles and changing customer demand. In order to cope with these
challenges and to achieve competitive advantage, companies are engaged in alliances and
partnerships with other organizations and closer collaboration with suppliers and
customers. Accordingly companies have turned their attention towards improving the
management of their supply chains to achieve competitive advantage.
One way to improve the management of supply chain is through process integration,
which offers potential benefits such as cost reduction, creation of value by increasing
profits, market share and strengthening competitive position. E-business has been
considered by both researchers and companies as an option to construct supply chain
integration. However evidence found in the e-business and supply chain literature shows a
number of technical and organizational challenges faced by organizations regarding the use
and adoption of e-business for the improvement of supply chain management (SCM).
One of the organizational challenges is the necessity to change business processes to
support the successful adoption and use of e-business technologies. This challenge has been
highlighted in the supply chain and e-business literature to be at the core of a successful
adoption and use of e-business.
A literature search and review was conducted to find a methodology to conduct
business process redesign (BPR) to adopt e-business for SCM improvement. From the
review it was found that although a number of methodologies exist on business process
redesign, supply chain redesign and e-business process design there is a lack of an
integrated methodology to conduct business process redesign to support e-business adoption
for supply chain management improvement.
Through an inductive approach of pattern recognition from reviewing different
methodologies (Kettinger, Teng and Guha, 1997) in three different domains: business
process redesign, supply chain redesign and e-business process design, a methodology
embedded within an action research approach to conduct business process redesign is
proposed to support e-business technologies adoption for supply chain management
This proposed BPR methodology can potentially be adapted to any company on any
sector, this is possible due to the type of techniques and methods employed in the
methodology which can be used on any BPR project to support the adoption of e-business
for the improvement of supply chain management.
This methodology is tested and validated through a practical application in an
independent Airline Maintenance Repair and Overhaul (MRO) provider giving as a result a
redesign of the component services process.
This methodology will require further validation; however results from its
application in an independent airline MRO provider show it can clearly guide and produce
a business process redesign to support e-business adoption for supply chain management
|Item Type:||Thesis or Dissertation (EngD)|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor|
|Library of Congress Subject Headings (LCSH):||Business logistics, Electronic commerce, Reengineering (Management)|
|Official Date:||September 2010|
|Institution:||University of Warwick|
|Theses Department:||School of Engineering|
|Supervisor(s)/Advisor:||Roy, Rajat ; Neailey, Kevin|
|Sponsors:||Consejo Nacional de Ciencia y Tecnología (Mexico) (CONACYT)|
|Extent:||xvi, 178 leaves : ill.|
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