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Re-investigating business excellence : values, measures and a framework
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Lu, Dawei, Betts, Alan and Croom, Simon (2012) Re-investigating business excellence : values, measures and a framework. Total Quality Management & Business Excellence, Vol.22 (No.12). pp. 1263-1276. doi:10.1080/14783363.2011.631336
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Official URL: http://dx.doi.org/10.1080/14783363.2011.631336
Abstract
This paper revisits the nature of business excellence, explores the conceptual development and suggests a normative framework that better supports the measurement, management and delivery of competitive performance at the ‘world-class’ level. It stresses the importance of the firm-specific and situation-sensitive means of evaluation for excellence. The proposed model has four dimensions of operational excellence, strategic fit, capability to adapt and unique voice, which represent correspondingly the classical school, strategic school, dynamic school and individual school of business excellences. The major implication of the research is to understand business excellence from a balanced perspective. Empirical evidence from a mini-case is discussed to demonstrate the applicability and the potential business benefits.
| Item Type: | Journal Article | ||||
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| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HF Commerce |
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| Divisions: | Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group) | ||||
| Library of Congress Subject Headings (LCSH): | Excellence, Business enterprises | ||||
| Journal or Publication Title: | Total Quality Management & Business Excellence | ||||
| Publisher: | Taylor & Francis | ||||
| ISSN: | 1478-3363 | ||||
| Official Date: | 7 December 2012 | ||||
| Dates: |
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| Volume: | Vol.22 | ||||
| Number: | No.12 | ||||
| Number of Pages: | 14 | ||||
| Page Range: | pp. 1263-1276 | ||||
| DOI: | 10.1080/14783363.2011.631336 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Access rights to Published version: | Restricted or Subscription Access |
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