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Re-investigating business excellence : values, measures and a framework

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Lu, Dawei, Betts, Alan and Croom, Simon. (2012) Re-investigating business excellence : values, measures and a framework. Total Quality Management & Business Excellence, Vol.22 (No.12). pp. 1263-1276. ISSN 1478-3363

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Official URL: http://dx.doi.org/10.1080/14783363.2011.631336

Abstract

This paper revisits the nature of business excellence, explores the conceptual development and suggests a normative framework that better supports the measurement, management and delivery of competitive performance at the ‘world-class’ level. It stresses the importance of the firm-specific and situation-sensitive means of evaluation for excellence. The proposed model has four dimensions of operational excellence, strategic fit, capability to adapt and unique voice, which represent correspondingly the classical school, strategic school, dynamic school and individual school of business excellences. The major implication of the research is to understand business excellence from a balanced perspective. Empirical evidence from a mini-case is discussed to demonstrate the applicability and the potential business benefits.

Item Type:	Journal Article
Subjects:	H Social Sciences > HB Economic Theory H Social Sciences > HF Commerce
Divisions:	Faculty of Science > WMG (Formerly the Warwick Manufacturing Group)
Library of Congress Subject Headings (LCSH):	Excellence, Business enterprises
Journal or Publication Title:	Total Quality Management & Business Excellence
Publisher:	Taylor & Francis
ISSN:	1478-3363
Date:	7 December 2012
Volume:	Vol.22
Number:	No.12
Number of Pages:	14
Page Range:	pp. 1263-1276
Identification Number:	10.1080/14783363.2011.631336
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access
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URI:	http://wrap.warwick.ac.uk/id/eprint/40268