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Customer centered value creation

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Angelis, Jannis, Macintyre, Mairi, Dhaliwal, Jag, Parry, Glenn and Siraliova, Jelena (2011) Customer centered value creation. Issues of Business and Law, Vol.3 (No.3). pp. 11-19.

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Abstract

This study explores approaches to management of value creation in complex systems and provides a basic method of determining to what extent a system is complex. In doing so it reviews approaches to value creation, the change from goods to services and implications for a business model and associated operational models. The study also examines the elements of value at the point of engagement. The concluding discussion highlights the importance of customer-centered rather than output-centered approaches to operational design and the implications which they have for both product and service offerings.

Item Type: Journal Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HF Commerce
H Social Sciences > HG Finance
Divisions: Faculty of Social Sciences > Warwick Business School
Faculty of Medicine > Warwick Medical School
Faculty of Science > WMG (Formerly the Warwick Manufacturing Group)
Library of Congress Subject Headings (LCSH): Customer relations, Value, Operations research
Journal or Publication Title: Issues of Business and Law
Publisher: Versita
ISSN: 2029-1094
Official Date: May 2011
Dates:
DateEvent
May 2011Published
Volume: Vol.3
Number: No.3
Page Range: pp. 11-19
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
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