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Angelis, Jannis, Macintyre, Mairi, Dhaliwal, Jag, Parry, Glenn and Siraliova, Jelena. (2011) Customer centered value creation. Issues of Business and Law, Vol.3 (No.3). pp. 11-19. ISSN 2029-1094
Full text not available from this repository.Abstract
This study explores approaches to management of value creation in complex systems and provides a basic method of determining to what extent a system is complex. In doing so it reviews approaches to value creation, the change from goods to services and implications for a business model and associated operational models. The study also examines the elements of value at the point of engagement. The concluding discussion highlights the importance of customer-centered rather than output-centered approaches to operational design and the implications which they have for both product and service offerings.
| Item Type: | Journal Article |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce H Social Sciences > HG Finance |
| Divisions: | Faculty of Social Sciences > Warwick Business School Faculty of Medicine > Warwick Medical School Faculty of Science > WMG (Formerly the Warwick Manufacturing Group) |
| Library of Congress Subject Headings (LCSH): | Customer relations, Value, Operations research |
| Journal or Publication Title: | Issues of Business and Law |
| Publisher: | Versita |
| ISSN: | 2029-1094 |
| Date: | May 2011 |
| Volume: | Vol.3 |
| Number: | No.3 |
| Page Range: | pp. 11-19 |
| Status: | Peer Reviewed |
| Publication Status: | Published |
| Access rights to Published version: | Restricted or Subscription Access |
| Related URLs: | |
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| URI: | http://wrap.warwick.ac.uk/id/eprint/40558 |
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